Sales Development Representative

About RateGain

RateGain Travel Technologies Limited is a leading global provider of AI-powered SaaS solutions for the travel and hospitality sectors, serving over 13,000 customers and 700 partners across 160+ countries. Established in 2004 and headquartered in India, RateGain collaborates with top global brands, including 33 of the top 40 hotel chains, 4 of the top 5 airlines, and 7 of the top 10 car rental companies. RateGain empowers businesses to accelerate revenue through data-driven solutions for revenue management, distribution, and digital marketing. Recognized for innovation and its impact on the industry, RateGain has earned accolades such as the Best Digital Marketing Agency by HotelTechReport Awards and been certified as a Great Place to Work® in multiple countries. With a strong global presence, RateGain is dedicated to driving growth and delivering exceptional value to its partners and clients.

Role Description

We are seeking a driven Sales Development Representative (SDR) with 2–5 years of experience to join RateGain’s global SaaS sales team. In this role, you will generate and qualify leads across travel, hospitality, airlines, and partner ecosystems, engage with stakeholders across commercial, revenue management, distribution, and marketing teams, and support revenue growth by positioning RateGain’s AI-powered pricing, market intelligence, distribution, and digital solutions.

You will work closely with sales leadership and cross-functional teams to build pipeline, support goto-market initiatives and contribute to RateGain’s continued global expansion.

Primary Responsibilities:

• Lead Generation & Prospecting : Identify and generate new business opportunities through outbound calls, emails, and other channels; research potential clients and maintain a strong pipeline of qualified leads.
• Customer Relationship Management : Build and maintain relationships with prospects and existing customers; understand customer needs and provide tailored solutions.
• Achieving Sales Targets : Consistently meet or exceed monthly, quarterly, and annual sales quotas; track and report sales activities and results using CRM tools.
• Collaboration : Work closely with the marketing and SDR teams to align on lead generation strategies; collaborate with the customer success team to ensure smooth handover post-sale. Market Research: Stay updated on industry trends, competitive landscape, and customer preferences to inform and refine sales strategies.

Knowledge:

• Proven ability to identify, qualify, and convert leads in a B2B environment.
• Excellent verbal and written communication with airline decision-makers.
• Demonstrated track record of consistently meeting or exceeding sales quotas.
• Experience managing the full sales process and using CRM tools(Salesforce, HubSpot, etc.).
• Ability to build long-term client relationships and conduct effective research on prospects, industry trends, and competitors.

Skills :

• 2–5 years of experience in B2B sales, lead generation, or a related role, preferably in SaaS, travel, or airline technology.
• Proficiency in Vietnamese and English
• Any undergraduate or postgraduate degree in business, marketing, sales, or a related field.
• Understanding of airline operations, revenue management, and SaaS solutions for commercial and distribution teams.
• Experience using digital channels and social media for lead generation and client engagement.
• Analytical and research skills to identify opportunities and track market trends.
• Adaptable and open to learning new tools, processes, and market developments.
• Empathy and consultative approach to understand client challenges and provide tailored solutions.

Attitude & Culture Fit:

• Problem-solving ability to tackle complex or challenging situations.
• Effective in working independently and collaboratively within teams.
• Actively seeking opportunities to grow, adapt to change, and embrace new technologies.
• Applies a variety of solutions to solve moderately complex problems.
• Quality-oriented with attention to detail and a passion for delivering high-quality solutions.

Equal Opportunity Employer

We are proud to be an equal opportunity employer and are committed to creating a diverse and inclusive workplace. All qualified applicants will receive consideration for employment without regard to race, colour, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status