Sales Development Representative

OVO Solar & Heating South Wales is a growing renewable energy and heating company specialising in Solar PV, Battery Storage, Air Source Heat Pumps, Air Conditioning, EV Chargers and Heating Solutions.

As our business continues to expand, we're looking for a motivated, confident and highly organised Sales Development Representative (SDR) to join our sales team.

This is an exciting opportunity to join a growing business within the renewable energy sector and play a key role in delivering an excellent customer experience.

The Role

As a Sales Development Representative, you'll be responsible for managing and progressing warm inbound enquiries from customers who have already expressed an interest in our products and services.

This is not a cold-calling position. You'll be speaking with customers who have actively enquired about renewable energy or heating solutions.

Your primary responsibility will be to engage with customers, gather the information required, and arrange appointments with our specialist sales consultants.

You'll also play an important role in following up on proposals, maintaining customer engagement and ensuring opportunities progress efficiently through our sales pipeline.

Key Responsibilities

Inbound Lead Management

• Contact warm inbound leads promptly and professionally.
• Engage with customers to understand their requirements and the products or services they're interested in.
• Gather essential information to assist our specialist consultants in preparing suitable proposals.
• Accurately record customer details and enquiry information within our CRM system.
• Identify customer needs and ensure enquiries are directed to the appropriate consultant.

Appointment Booking & Coordination

• Arrange telephone consultations and appointments between customers and our specialist sales consultants.
• Manage consultant diaries and coordinate appointments efficiently.
• Confirm appointments with customers and ensure they understand the next steps.
• Follow up with customers who have not yet booked an appointment.

Proposal Follow-Up

• Contact customers following the issue of their quotation or proposal.
• Confirm that customers have received their proposal and answer basic administrative queries.
• Arrange follow-up appointments with the relevant consultant to discuss the proposal in more detail.
• Maintain regular communication with customers throughout their buying journey.
• Identify opportunities requiring further attention and ensure they are passed to the appropriate consultant.

Sales Administration & CRM Management

• Maintain accurate and up-to-date customer records.
• Ensure leads and opportunities are progressed through the sales pipeline.
• Complete general sales administration and data-entry tasks.
• Support the wider sales team with diary management, customer communications and appointment coordination.
• Assist with additional administrative duties as required.

About You

We're looking for someone who is confident, personable and enjoys speaking with customers.

You'll need to be proactive, well-organised and comfortable managing multiple enquiries while maintaining a high standard of customer service.

Essential Skills & Experience

• Excellent telephone communication skills.
• A confident, friendly and professional manner.
• Strong organisational and time-management skills.
• Ability to build rapport with customers quickly.
• Good attention to detail and accurate record-keeping.
• Comfortable working with CRM systems and computer software.
• A proactive approach to following up enquiries and completing tasks.
• Ability to work independently and as part of a team.

Desirable Experience

• Previous experience in sales development, appointment setting, customer service or telesales.
• Experience managing inbound sales enquiries.
• Experience working with CRM systems and sales pipelines.
• Knowledge of renewable energy, heating or home improvement products.

Previous renewable energy experience is not essential, as product and process training will be provided.

What We're Looking For

The ideal candidate will be someone who:

• Enjoys speaking with people and delivering excellent customer service.
• Is confident picking up the telephone and engaging with new customers.
• Takes ownership of enquiries and follows tasks through to completion.
• Understands the importance of timely customer follow-up.
• Is motivated by achieving targets and supporting the success of the sales team.
• Can work in a fast-paced environment while maintaining accuracy and professionalism.

What We Offer

• A permanent position within a growing renewable energy business.
• A supportive and collaborative sales environment.
• Full training on our products, systems and sales processes.
• Opportunities for career development and progression.
• The opportunity to play an important role in the continued growth of the business.

Apply Today

If you're a confident communicator with excellent organisational skills and enjoy helping customers through their buying journey, we'd love to hear from you.

Join OVO Solar & Heating South Wales and become part of a growing team helping customers make the move towards more efficient and sustainable energy solutions.

Pay: £26,436.80-£28,080.00 per year

Benefits:

• Company pension
• Free parking
• Work from home

Work Location: Hybrid remote in Ebbw Vale