Sales Development Representative - German - Sofia

About the role:

In this role, you will be responsible for driving revenue by promoting advertising and promotional solutions to merchants, including restaurants, retail stores, and food shops. You will build strong relationships with clients, understand their business goals, and recommend tailored advertising strategies that increase visibility, customer engagement, and sales on the platform.
Working in a dynamic and fast-growing environment, you will consult with merchants on how to maximize the value of digital advertising and promotional campaigns. By combining strong communication skills with a data-driven approach, you will help clients improve campaign performance while with

Position: Sales Development Representative

Location: Sofia, Bulgaria

Work model: On site

Employment type: Full-time

---

DUTIES AND RESPONSIBILITIES:

• Understand merchant business needs and recommend the most effective advertising and promotional solutions on the platform
• Manage merchant relationships and oversee advertising campaigns to ensure successful execution and performance
• Provide proactive assistance and strategic recommendations that drive increased sales and customer satisfaction
• Assess merchant challenges and deliver the most suitable advertising and promotional solutions available
• Develop and execute sales strategies to achieve weekly, monthly, and quarterly revenue targets
• Educate merchants on the value and impact of advertising and promotional campaigns to maximize client revenue
• Monitor campaign performance using dashboards and analytics to identify optimization opportunities
• Drive new sales opportunities through proactive outreach, including calls and emails.

REQUIREMENTS:

• Native or fluent German speaker (C1) with C1-level English both oral and written
• 2–4 years of relevant professional experience in sales, advertising, or a related field
• Degree in Business Operations, Business Administration, Business Communication, Computer Science, or a related discipline
• Experience working with advertising agencies, pre-sales environments, or outbound sales including cold calling
• Strong working knowledge of Microsoft Office (Excel, Word, PowerPoint) or Google Workspace (Sheets, Docs, Slides)
• Analytical mindset with strong decision-making capabilities
• Excellent teamwork, collaboration, and communication skills.

OFFER:

• Additional health insurance supporting your overall well-being
• Access to a mental health support program
• MultiSport card for fitness and wellness activities
• Access to a company library with 50+ hours of professional sales training videos
• Company-provided work computer.Facilitate the successful onboarding and adoption of enterprise software solutions, guiding customers across industries in integrating products into their operations.
• Act as a technical point of contact, assisting customers with troubleshooting, onboarding processes, and resolving account or product-related issues.
• Document customer interactions, use cases, and resolutions in CRM tools to improve knowledge sharing and streamline future support.
• Support large customer deals by managing relationships, rollout timelines, and handling product inquiries.
• Proactively build and maintain customer relationships to drive long-term engagement and identify opportunities for product expansion.
• Respond to diverse customer queries, providing direct assistance or directing them to appropriate resources.

---

REQUIREMENTS:

• Native/ fluent in German (C1), both verbal and written. As well as proficiency in English (at least B2).
• Bachelor’s degree or equivalent professional experience.
• 1–2 years of experience in customer success, CRM, or support roles within SaaS, with a strong track record of performance.
• Familiarity with enterprise software and secure enterprise environments.
• Hands-on experience with CRM tools (e.g., Salesforce) and customer engineering or technical support.
• Strong problem-solving skills with the ability to manage technical troubleshooting for SaaS products.
• Ability to build and grow relationships with senior-level stakeholders.

---

OFFER:

• Comprehensive health coverage from day one.
• Structured training programs and career development opportunities.
• Education reimbursement support.
• Additional leave benefits (e.g., paid birthday leave).
• Employee assistance and mental health support programs.
• Financial support programs such as personal hardship loans.
• Commuter benefits (bike-to-work scheme, travel card discounts).
• Recognition programs, including performance and tenure awards.