Sales Development Representative II

Position Summary:

The SDR II (Sales Development Representative II) plays a critical role in pipeline generation and revenue by executing the core mission: call provided leads, qualify them, and close them. This individual works diligently to maintain high activity levels, qualify prospects based on strict criteria, and manage their pipeline efficiently using departmental tools.

Reports to: Head of Sales Development II

Key Responsibilities:

• Lead Qualification & Execution
• Evaluate and qualify leads by ensuring they have $10k+ in IRS tax debt and/or 4 or more unfiled tax years.
• Ensure prospects are interested in getting professional help.
• Filter out and disqualify prospects seeking help for property taxes, child support, or student loans.
• Properly submit payments and documents for deal completion.
• Performance Accountability & KPI Enforcement
• Monday-Thursday: Achieve minimum activity metrics of 400 Outbound Dials or 3.5 hours of talk time.
• Friday: Achieve minimum activity metrics of 200 Outbound Dials or 2.5 hours of talk time
• Operational Alignment & Communication
• Check emails throughout the day and respond promptly.
• Call back and respond to any missed calls and text messages.
• Be on top of all internal chats by responding promptly and acknowledging announcements/updates with a check mark.
• Operational Alignment & Communication
• Check daily Velocify reports and take the necessary actions to update them
• Work leads properly by updating all leads touched with accurate notes, dispositions, calendar events, and necessary fields filled in.
• Be on top of the priority view and call as soon as prospects appear.
• Target Normal view lists and use them accordingly.
• Accurately maintain all entries in ITR Hub.

Qualifications & Requirements

• Obsessive Work Ethic & Drive: Must possess a slight level of obsession with personal and professional growth, viewing this role as a long-term career and a process rather than a quick win.
• Extreme Accountability: Zero tolerance for making excuses, complaining, or harboring a negative attitude; must focus entirely on looking inward for solutions rather than outward.
• Resilience & Mental Toughness: Proven ability to handle extreme highs and lows, push through rejection, and remain steady under a highly demanding, high-volume environment.
• Speed & Coachability: Ability to implement directions with high speed, executing immediately without hesitation, judgment, or letting ego get in the way.
• Self-Reliance: Must be a self-starter who does not rely on external praise or hand-holding, approaching the territory like it is your own business
• Technological Proficiency: Highly adept with technology, demonstrating the ability to easily navigate and utilize various digital tools, CRMs, and communication platforms.
• Adaptability: Flexible, open-minded, and highly capable of adapting quickly to ongoing changes in workflows, fast-paced environments, and new operational initiatives.
• English Fluency: Exceptional level of English proficiency, specifically requiring strong active listening comprehension and excellent written communication skills

Expectations & Commitments:

• Commitment to Continuous Learning: Mandatory commitment to reading and ongoing education to constantly sharpen your skills.
• Dedication to Sales Mastery: A deep desire to dedicate your life to mastering the art of sales and learning how to profoundly connect with clients.
• Culture Protection:Absolute alignment with maintaining a positive, focused environment, understanding that disruptive behaviors are not tolerated.

Compensation & Benefits:

• Competitive base salary
• Strong commission
• Health insurance through ARS Humano Royal Plan (available after 3 months)

Work Schedule (Onsite):

• Monday–Thursday: 9:00 AM – 6:30 PM EST
• Friday: 9:00 AM – 3:00 PM EST
• Saturday: 10:00 AM - 1:00 PM EST (Optional)
• Schedules are fixed and based on business needs. Please apply only if you're available during these hours.