Sales Development Representative (Remote)

Sales Development Representative (Remote)

Location: Remote (Philippines)

Work Schedule: U.S. Hours

Compensation: PHP 50,000 + Performance Bonuses

Benefits: 10 days PTO, Annual Appraisal, Career Growth Opportunities, Healthcare Benefits

About the Role

SmartScale360 is looking for an experienced Sales Development Representative to manage inbound and outbound leads, qualify prospective customers, schedule high-quality appointments, and drive sales opportunities for our U.S.-based client. This remote sales position is ideal for professionals with experience in appointment setting, lead generation, inside sales, and CRM management who enjoy working in a fast-paced, performance-driven environment.

Lead Conversion & Appointment Setting

• Contact new inbound internet leads promptly to maximize conversion opportunities
• Build rapport quickly and establish trust with prospective customers
• Qualify homeowners based on company criteria
• Schedule qualified in-home design consultations
• Confirm appointments and proactively reschedule cancellations
• Follow structured follow-up cadences to maximize lead conversion
• Handle objections confidently and professionally
• Follow up consistently until every opportunity has been fully exhausted

Lead & CRM Management

• Manage new, aged, and inactive leads effectively
• Re-engage cold and dormant opportunities
• Maintain accurate and detailed CRM records after every interaction
• Document conversations, customer needs, and follow-up activities
• Ensure timely follow-up and prevent leads from being overlooked
• Maintain organized pipelines and appointment schedules

Appointment Quality & Customer Experience

• Focus on booking high-quality appointments with strong attendance rates
• Minimize cancellations and no-shows through proactive communication
• Build excitement and confidence before scheduled consultations
• Set proper expectations for homeowners regarding the consultation process
• Conduct appointment confirmations and reminder calls

Sales Process Improvement

• Collaborate with leadership to improve scripts, messaging, and sales strategies
• Share customer insights, trends, and feedback to improve conversion performance
• Identify opportunities to improve contact rates, appointment quality, and overall sales effectiveness
• Contribute ideas that enhance the customer journey and sales process

Leadership & Team Development (Growth Opportunity)

• Assist in onboarding and training new appointment setters
• Coach team members on objection handling and appointment-setting best practices
• Review calls and provide constructive feedback
• Monitor key performance metrics and accountability
• Help develop scalable sales systems and processes
• Grow into a leadership role overseeing the inside sales team

Key Performance Metrics

• Contact Rate
• Speed-to-Lead
• Appointment Set Rate
• Appointment Hold Rate
• Rebooking Rate
• Lead Response Time
• CRM Accuracy & Documentation
• Follow-up Completion Rate
• Overall Contribution to Sales Revenue

Required Qualifications

• Minimum 5 years of experience in inside sales, appointment setting, or outbound sales
• Proven success converting inbound and outbound leads into qualified appointments
• Excellent spoken and written English communication skills
• Strong phone presence with confidence and professionalism
• Experience handling objections and negotiating effectively
• Proficiency with CRM systems and lead management platforms
• Strong organizational, multitasking, and time management skills
• Ability to work independently while consistently achieving performance goals
• Technology-savvy with the ability to learn new software quickly
• Reliable remote work setup with strong internet connection

Nice to Have

• Experience using GoHighLevel (HighLevel)
• Experience using Kixie or similar cloud dialers
• Background in home improvement, remodeling, bath remodeling, roofing, HVAC, solar, insurance, or real estate
• Experience with high-volume outbound calling environments
• Previous leadership, coaching, or sales management experience
• Experience improving sales scripts, workflows, and conversion strategies

Ideal Candidate

• Highly motivated, competitive, and goal-oriented
• Strong relationship-building and consultative selling skills
• Excellent objection-handling and closing abilities
• Organized with exceptional attention to detail
• Self-starter who takes ownership and works independently
• Coachable and committed to continuous improvement
• Comfortable working in a fast-paced, performance-driven environment
• Strong critical thinking and problem-solving skills

Preferred Tools

• CRM Platforms (GoHighLevel/HighLevel preferred)
• Kixie or similar cloud-based dialer
• Google Workspace & Microsoft Office
• Communication tools (Slack, Zoom, Microsoft Teams)
• Sales and lead management software

Work-From-Home Requirements

• Laptop/PC: Intel i5 or equivalent, 8GB RAM minimum
• Internet: 100 Mbps stable connection
• Backup: Secondary device, internet, and power supply required

Why Join SmartScale360?

Join a supportive team, grow your career, and play a key role in ensuring patients receive the care they need.

Apply now and help us make home care seamless for U.S. clients!

Pay: Php50,000.00 per month

Benefits:

• Health insurance
• Opportunities for promotion
• Pay raise
• Work from home

Work Location: Remote