Sales Development Team

Desired Candidate Basic Profile:

• Education & Professional Certifications: Graduation; 10+2+3/4 years of formal education.
• Work Experience: 1 to 5 years of real time experience in US/UK/Canadian Geo.
• Excellent interpersonal verbal and written communication skills (business emails and chats)
• Knowledge of basic computer operations, Microsoft Excel & ability to learn.
• Willingness to rotate/delay shifts as needed by the business needs.

Job Description:

• Handle Inbound and Outbound calls/chats to help/clarify/suggest appropriately ensuring sale of the products.
• Conduct needs-based selling by using non-scripted probing techniques to determine customer needs and to offer the most appropriate training options.
• Efficiently and effectively execute up-selling and cross-selling to meet set monthly/Quarterly revenue targets.
• Closely co-ordinate with immediate Supervisor, plan & further optimize effective Campaigns in order to meet set monthly/Quarterly revenue targets.
• Ensure registration & sales data are processed to create a funnel-pipeline for higher value sales and generate repeated business opportunities.
• Work on building industry knowledge about the assigned vertical and successfully complete various Development Training programs offered as per the business needs.
• Accurately update and maintain various database trackers.
• Handle Inbound, Outbound calls/chats to successfully execute various time bound campaigns to reach to the past and current customers.
• Meet customer requirements through first contact resolution.
• Bring any high potential cases or any irate customer to your immediate supervisor’s immediate attention.
• Contribute ideas on ways to resolve problems to better serve the customer and/or improve productivity.

Job Type: Full-time

Pay: From ₹40,000.00 per month

Benefits:

• Paid sick time
• Paid time off
• Work from home

Work Location: In person