Sales Development Team Leader

About Us We are a proudly New Zealand-owned, award-winning KiwiSaver and wealth manager. Our mission is to educate and empower our customers to make informed financial decisions and achieve strong long-term performance. With a relentless focus on these goals, we are dedicated to growing Kiwis' wealth and helping them attain better financial outcomes in retirement.

At our core, we are a purpose-driven business, caring deeply about making a difference. Our passionate team plays a crucial role in bringing our mission to life. We foster a culture of idea-sharing and empowerment, encouraging our people to lead initiatives that positively impact our business, community, and members.

About The Role We’re searching for a Sales Development Team Leader to lead and inspire a high performing team of Sales Development Representatives (SDR) in our Auckland office.

Reporting to the Sales Development Manager, your day to-day will look something like this:

• Coaching and developing your team:
• Conduct regular 1:1s, performance reviews, and development plans to track progress, provide constructive feedback, and address any challenges. Fostering a culture of continuous learning and improvement.
• Review and analyse daily reporting including the distribution and management of leads.
• Conduct regular quality assurance checks to identify trends and learning opportunities.
• Driving strategic growth, innovation and resourcing:
• Collaborate with the other SDR Team Leaders and the Sales Development Manager to streamline processes, analyse trends and implement changes.
• Work on strategic initiatives and assigned projects to enhance the overall performance of the sales development team.
• Support with recruitment and training of new team members.
• Building strong relationships internally and externally:
• Cultivate strong relationships with key stakeholders within the business and advisors across the country.
• Effectively communicate and problem solve when needed, maintaining a calm and professional demeanour.

What Sets You Apart We’re looking for an experienced sales leader who can drive results while building a high-performing, customer-focused team with a strong and accountable culture. The skills and experience that will help you succeed:

• 5+ years’ proven experience in a leadership role, directly managing and developing a sales team.
• Experience selling products or services over the phone, with strong working knowledge of CRMs and internal systems (Salesforce advantageous).
• Professional background in a regulated industry where compliance is essential, ideally within financial services.
• Experience in coaching, training, and ability to inspire and motivate a team.
• Strong communication skills to be able to adapt messages to different audiences, whether it is a colleague, a third party, or a customer.
• High levels of emotional intelligence to understand team members' motivations, empathise with their needs, and handle difficult conversations.
• A relentless customer focus and commitment to acting in the best interests of both internal and external customers.

Beyond your experience, you bring organisation, integrity and professionalism, and are known for consistently delivering on your commitments.

Why This is The Place for You Our culture is what sets us apart. We set ourselves high standards, ensuring our work environment is one where people thrive and also have fun. We invest significantly in the well-being of our people and are intentional about celebrating wins.

• Competitive base salary + bonus package paid twice a year, additional KiwiSaver contribution, corporate benefits, and more!
• Wellbeing benefits including health insurance, discounted gym membership, Employee Assistance Program (EAP), and discounted gym membership.
• Central Auckland office location.
• Study assistance, and ongoing training & support.

Ready for your next move? Click ‘Apply’ and submit a CV & cover letter setting out your interest, and what you would bring to this role and our team.

We look forward to meeting you!

Applicants for this position should hold a valid visa to work full-time in NZ.