Sales Enablement Lead

Who you are

• A technically curious problem-solver who translates complex products into practical enablement
• A clear communicator who makes intricate technical concepts accessible across varied audiences - including IT, security, and AI buyer personas
• An organized program builder who can design structured onboarding paths, manage multiple training tracks, and continually refine programs based on feedback and performance metrics
• A collaborative cross-functional partner who can manage multiple workstreams and stakeholders at once without losing momentum
• A confident facilitator who energizes new hires and levels up tenured team members
• A data-driven thinker who measures impact and iterates
• A coach and mentor who thrives on helping others build deep product understanding and grow their technical troubleshooting capabilities

What the job involves

• We're seeking a Sales Enablement Lead (Customer & Product Support, Global) who believes that customer-facing teams should always know as much about the product as the market demands — and knows how to build the programs that get them there. This role has three distinct mandates
• First, you'll own the onboarding and continuous development of our Customer & Product Support teams globally, building the product fluency they need to triage, troubleshoot, and resolve complex customer questions with confidence — including technical products like APIs, Financial Data, and Connectors
• Second, you'll partner with our Product Enablement lead to ready the broader Revenue organization to speak to, demo, and sell new releases — working in close partnership with PMM, Product, and Engineering to ensure that when something ships, the people facing customers are prepared to bring it to market
• Third, you'll own more technical knowledge such as security, infosec, and integrations across the organization — partnering with our Security teams, App Specialists, and Technical PMM to translate our connector ecosystem / API requirements, compliance, and data security concepts into clear, accessible enablement that arms revenue-facing reps to engage confidently with IT and AI personas at scale
• Design and own end-to-end onboarding and continuous training for the Support team, with a focus on how the product works, how it integrates, and how to troubleshoot it in real customer contexts
• Define escalation paths, workflows, and troubleshooting best practices that scale that help improve client troubleshooting, escalation, and implementations
• Partner with the Product Enablement lead and cross-functional teams to translate new releases into field-ready enablement for the Revenue org — bringing project management rigor to keep multiple launches on track
• Own security and infosec enablement across the organization — partnering with Security teams and Technical PMM to translate policies, compliance requirements, and data security concepts into playbooks and training that equip reps to navigate IT and AI-focused buying conversations with confidence
• Work with App Specialists and PMM to improve connector and implementation knowledge and process across the broader org to drive connector adoption and usage
• Build and maintain internal product knowledge bases, playbooks, and guides for reps
• Coach reps and help them apply knowledge to real scenarios to improve the customer experience
• Track knowledge through assessments and performance metrics; identify gaps, iterate, and continuously improve time-to-ramp

Benefits

• Work from home opportunities