Sales Enablement Lead

Only for Bengaluru location!!!

Sales Enablement & Reporting

• Develop, maintain, and enhance Salesforce reports and dashboards with a strong focus on data quality and accuracy.
• Provide actionable insights into sales performance, pipeline health, forecast accuracy, user productivity, and leadership KPIs.
• Enable self-service reporting through standardized metrics and KPI definitions.
• Analyze CRM data and recommend business improvements based on trends and performance indicators.
• Support leadership reporting requirements and sales governance initiatives.

Platform Optimization & Business Analysis

• Collaborate with business stakeholders to understand business processes, challenges, objectives, and requirements.
• Gather, analyze, and document business requirements, user stories, process flows, and acceptance criteria.
• Identify opportunities for process automation, standardization, and optimization using Salesforce capabilities.
• Drive the delivery of Salesforce enhancements, change requests, and process improvements.
• Partner with technical teams on integrations, data migration activities, security requirements, and system dependencies.
• Support User Acceptance Testing (UAT), release validation, defect management, and post-deployment reviews.
• Recommend Salesforce best practices and leverage standard platform functionality wherever possible.

CRM Support & Customer Success

• Manage day-to-day Salesforce support activities, including cases, incidents, service requests, and user queries.
• Ensure timely issue resolution within defined SLAs and coordinate with technical teams on complex issues.
• Conduct root cause analysis and implement preventive measures for recurring issues.