Sales Enablement Specialist

Chengdu, SC, CN, 610020

Company Name:  ExxonMobil

• Customer Relationship Management
  Build and maintain trust-based relationships with customers and internal business units.
• Sales Process and Operational Coordination
  Manage internal sales processes and respond to external customer requests (e.g., samples, documentation, surveys). Coordinate with Customer Service, Supply Chain, and Receivables, etc. to resolve issues and meet customer needs.
• Take full ownership of escalated sales activities, including supply resolutions, CFBs, product returns, and disputes.

Key Activities include:

• Volume forecast, allocation & Order Management
• Price upload and settlement
• VAT & Rebate Coordination
• End to end Operational Support & Customer feedback response
• Data & Insight Generation
  Prepare / analyze data sets and Sales Stewardship Reports to support sales activities and generate actionable insights
• Process Improvement & Change Management
  Proactively identify process improvement opportunities and lead initiatives to automate workflows, streamline communication and reduce information handoffs. Lead end-to-end process and system enhancements both within team and across cross-functional partners.
• System Support
  Provide first-level support for CRM and pricing tools (e.g., Salesforce).
• Audit & Compliance Representation
  Represent the Sales function during audits and internal assessments (UIAs).