Sales Enabling

One of South Africa’s leading furniture and appliance retailers has the following career opportunity for an individual with the necessary competence level, experience and drive.

We are inviting applications for the position of

Sales Enabling – Call Centre Agents (X2)

Contract position

Sales Enabling Call Centre Department

• National Senior Certificate (or equivalent)
• 1-year Sales/Customer Service Call Centre (outbound) experience in a Call Centre environment.
• Fluent in English, and to speak/understand 2 to 3 additional South African languages would be advantageous
• Computer Literate in MS Office (Word, Excel and Outlook) and good typing skills
• Good organizational and effective communication skills
• Good listening, writing and interpersonal skills are essential
• Work under pressure and in a deadline orientated environment
• Attention to detail and strong problem-solving skills
• Customer service orientated

Duties

• Follow-up on and assist to convert leads to sales
• General sales and admin responsibilities
• Provide professional services to branches by assisting in setting up of sales lead customer appointments.
• Capturing of all appointments and feedback/information on the system
• Communicating and follow up with branches on a regular basis on appointments made
• Liaising Call Centre Supervisor and Regional/Divisional staff
• Regular product knowledge sessions and conducting sales role plays
• Report directly to sales call centre supervisor/manager
• Acquire needed info and documents from lead customers
• Assist customers to select product sku and check on stock availability
• Ability to read, write & calculate
• Trainable to use the computer
• Positive attitude and ambitious
• Energetic and enthusiastic
• Self confident
• Self disciplined
• Self Motivated
• Think creatively
• Hunger for knowledge
• Good team player
• Handle stress
• To be firm, but fair (Assertive)
• To be able communicate well with people (customers and staff, management)
• To be able to share knowledge

Interested parties who meet the requirements and wish to apply must e-mail their internal application and CV to

[email protected]

Please indicate “Sales Call Centre Agent” in the subject line of the email when applying.

Pay: R4 100,00 - R7 000,00 per month

Work Location: In person