Sales Encoder

About the role

This role involves encoding customer orders accurately into the company system, preparing and processing Sales Orders based on approved customer orders, and coordinating with multiple departments to ensure smooth order management from encoding through delivery.

Key responsibilities

• Encode customer orders accurately into the company system
• Prepare and process Sales Orders (SO) based on approved customer orders
• Check customer information, product names, strength/mg, quantity, price, and other order details before encoding
• Verify that all required information in the order is complete and correct
• Coordinate with the Sales, Warehouse, Accounting, and Delivery teams regarding customer orders
• Monitor the status of orders from encoding until preparation and delivery
• Ensure that special instructions, discounts, and delivery arrangements are properly indicated in the Sales Order
• Assist in preparing and printing Sales Orders, invoices, delivery receipts, and other related documents
• Update customer and order records in the system
• File and maintain sales documents and records properly

About you

• Ability to ensure that all orders are encoded accurately and on time
• Ability to double-check product details, especially generic name, brand name, dosage/strength, quantity, lot number, and expiry date
• Accountability for errors caused by incorrect or incomplete encoding
• Ability to maintain organized and accurate records to support smooth sales and warehouse operations
• Knowledge of Good Distribution Practices (GDP) applicable to pharmaceutical products
• Ability to maintain confidentiality of customer and company information