Sales Engineer

Job Description Sales & Service Engineer

Position : Sales & Service Engineer – Dryer / Boiler / SOTEX / Machining

Department : Sales & Service

Industry : Industrial Machinery / Dryer / Boiler / SOTEX / Machining

Experience 2 to 3 years of relevant experience in industrial equipment sales and/or service.

Job Location Karatagi Koppal District

Job Summary

We are looking for a technically skilled and customer-focused Sales & Service Engineer to handle sales development, customer relationships, equipment installation, commissioning, troubleshooting, and after-sales service for industrial dryers, boilers, SOTEX machinery, and machining equipment.

The candidate should have a good combination of technical knowledge, sales skills, customer handling, and field service experience. The role will involve regular customer visits, understanding technical requirements, preparing quotations, supporting machine installation and commissioning, and ensuring customer satisfaction.

Key Responsibilities

Sales Responsibilities

• Identify and develop new customers and business opportunities in the assigned territory.
• Visit existing and prospective customers to understand their technical and production requirements.
• Promote and sell dryers, boilers, SOTEX equipment, machining machinery, and related industrial equipment.
• Generate leads through customer visits, references, market research, and industrial contacts.
• Prepare and submit technical and commercial quotations.
• Coordinate with the technical/design team to develop suitable solutions based on customer requirements.
• Conduct product presentations and technical discussions with customers.
• Negotiate pricing, commercial terms, delivery schedules, and other requirements within company guidelines.
• Follow up on quotations and convert enquiries into orders.
• Maintain regular communication with customers throughout the sales cycle.
• Achieve monthly and annual sales targets.
• Maintain customer and sales records and provide regular sales reports to management.

Service Responsibilities

• Attend customer service calls and understand equipment-related issues.
• Carry out installation, commissioning, inspection, troubleshooting, and preventive maintenance of machinery/equipment.
• Diagnose mechanical, electrical, pneumatic, hydraulic, and operational problems as applicable.
• Coordinate with the technical team for complex breakdowns and technical issues.
• Guide customers on proper operation, maintenance, and safe use of equipment.
• Conduct preventive maintenance and service visits as per customer requirements.
• Prepare service reports, inspection reports, and maintenance records.
• Identify spare parts requirements and generate opportunities for AMC, spare parts, and service sales.
• Ensure timely resolution of customer complaints and maintain high customer satisfaction.
• Provide technical support to customers after equipment installation.
• Coordinate with Production, Design, Purchase, and Service teams to resolve customer issues.

Technical Skills Required

• Good knowledge of industrial dryers and drying systems.
• Basic to good understanding of boilers, steam systems, and associated equipment.
• Knowledge of SOTEX machinery/equipment will be preferred.
• Understanding of machining equipment and industrial manufacturing processes.
• Knowledge of mechanical components such as motors, pumps, gearboxes, bearings, valves, piping, and pneumatic systems.
• Ability to read and understand engineering drawings, equipment layouts, and technical specifications.
• Basic understanding of electrical control panels and instrumentation will be an advantage.
• Ability to troubleshoot mechanical and operational problems.
• Knowledge of preventive maintenance and machine commissioning.

Sales & Business Development Skills

• Strong customer relationship management skills.
• Good lead generation and follow-up skills.
• Ability to understand customer requirements and recommend suitable solutions.
• Good negotiation and presentation skills.
• Ability to prepare quotations and technical/commercial proposals.
• Target-oriented and result-driven approach.
• Willingness to travel extensively for customer visits and service requirements.

Educational Qualification: Any Degree or a related field.

Preferred Experience

Candidates with experience in:

• Industrial machinery sales & service
• Dryer /Boiler equipment
• Textile /SOTEX machinery
• Industrial process equipment
• CNC/ machining equipment
• Engineering machinery
• Industrial automation or plant equipment

will be preferred.

Key Performance Indicators (KPIs)

• Monthly and annual sales achievement.
• New customer acquisition.
• Enquiry-to-order conversion ratio.
• Customer retention and repeat business.
• Timely completion of installation and commissioning.
• Service response and complaint resolution time.
• Spare parts and AMC revenue.
• Customer satisfaction.
• Collection/payment follow-up for assigned customers.

Personal Attributes

• Strong technical and commercial understanding.
• Excellent communication and customer-handling skills.
• Good negotiation and presentation abilities.
• Strong problem-solving skills.
• Self-motivated and target-oriented.
• Willingness to travel to customer locations.
• Ability to work independently and coordinate with internal teams.
• Professional approach towards customer relationships.