Sales Engineer

Roles & Responsibilities

1. Customer Relationship Management

• Act as the primary sales contact for assigned Indian VPS customers.
• Establish and maintain relationships with existing and potential customers.
• Regularly visit customers locally and internationally when required.

2. RFQ & Sales Management

• Follow up on customer RFQs.
• Prepare system quotations in VENUS.
• Follow up with customers on quotations and sample feedback.
• Support achievement of sales targets.

3. Technical & Engineering Coordination

• Support BDM in new development projects.
• Resolve customers' primary-level technical queries.
• Escalate complex technical issues to the BDM.
• Coordinate with Engineering and Production for new product feasibility.
• Provide technical specifications, drawings and material data sheets.

4. New Product Development

• Coordinate samples for new projects and development.
• Arrange imported samples through the sample department.
• Follow up internally with Production for samples and Quality for required documentation.

5. Commercial & Pricing

• Conduct commercial negotiations with Class C customers.
• Perform price working for imported parts.
• Conduct pricing analysis based on BDM guidance.
• Ensure pricing supports profitability objectives.

6. Customer & Vendor Documentation

• Create new customers in the system.
• Complete vendor forms and provide required documents.
• Maintain vendor registration forms, APQP files, customer records and RFQ databases.

7. Project & APQP Management

• Update the opportunity matrix.
• Maintain APQP documentation.
• Coordinate internal project meetings.
• Support new product development activities.

8. Sales Reporting

• Prepare monthly sales reports.
• Coordinate internal sales meetings.
• Maintain relevant sales and customer records.

9. Cross-functional Coordination

• Coordinate with Sales teams across Asia and Europe.
• Liaise between manufacturing centres and customers.
• Coordinate with Accounts to resolve unpaid accounts and customer invoices.
• Assist customers with quality and operational queries.