Sales Engineer

Job Purpose As a member of the Sales Department, the Sales Engineer will support the Area Sales Manager (ASM) in managing and developing assigned territories and customers. The role focuses on day-to-day sales support activities, opportunity tracking, customer engagement, technical and commercial coordination, pipeline management, and business development activities.

Key Accountabilities Sales & Opportunity Management:

• Ensure the execution of sales strategy and targets achievement in allocated markets, segments and customer accounts.
• Manage sales expansion plans across assigned accounts, segments and markets to sell Lucy Electric full portfolio.
• Develop annual sales plans in line with growth ambition and implement business-driven actions accordingly.
• Identify and attract new potential customers.
• Generate solid sales pipeline with high information quality and balanced nature to deliver budget commitment.
• Identify partnership opportunities and participate in the definition of partnership agreements
• Monitor market intelligence platforms (e.g. MEED) and other available sources to identify new projects and business opportunities. Follow-up with customers on potential enquiries and tenders to ensure active participation in new opportunities
• Conduct 7-8 customer visits per week, product presentations, introductory meetings, and cold-calling activities to support business growth under the guidance of the Area Sales Manager.
• Develop and maintain relationships with contractors, consultants, utilities, distributors, EPC contractors, and end users.
• Coordinate with Tendering, Product Management, Engineering, and Operations teams to ensure timely preparation of quotations and tender submissions.
• Support customers with technical clarifications and documentation requirements throughout the bidding process in coordination with the tendering team and strive to respond to customers in a timely manner.
• Follow up submitted quotations with customers and maintain regular communication on opportunity status to maximize our success chances and improve our hit rate.
• Support the ASM in achieving territory order intake targets through effective opportunity management, customer support, and sales coordination activities.
• Support the ASM in day-to-day customer interactions and sales coordination activities.

Order Handover & Project Support

• Handover purchase orders along with supporting documents to the Operations team in a timely manner. Support the Operations team in obtaining the manufacturing clearance when required.
• Attend Factory Acceptance Tests (FATs) and customer meetings whenever required.

Reporting & Administration

• Ensure CRM and pipeline information is maintained accurately, completely, and on time.
• Prepare periodic sales activity reports, opportunity updates, and market intelligence reports as required by management.
• Maintain customer records, project databases, and sales documentation in accordance with company requirements.

Job Context

• The Sales Engineer will be based in Dubai.
• He will support the Area Sales Manager in managing customer relationships and business development activities across designated territories.
• He will ensure continuity of customer support and territory coverage during periods of ASM travel, leave, or peak workload.
• He will proactively identify new customers, consultants, contractors, and project opportunities within assigned territories.
• He will promote Lucy Electric products and solutions including primary switchgear, RMUs, overhead line equipment, Digital Solutions, and emerging technologies including SF6-free solutions.
• He will assist in prequalifying Lucy Electric portfolio with new customers and renew expired prequalifications.
• He will attend Exhibitions and Sales Promotions on behalf of the Company, which could be inside or outside of the U.A.E.
• He will attend tender openings when required.
• He will undertake any other duties and responsibilities as required / instructed in order to maintain and / or improve the efficiency, quality and service provided by the Sales & Marketing Department.
• He will work with the broad team in other departments in the identification of proper and correct materials, part assemblies and requirements for a variety of requisitions necessary for the job/task to coordinate and drive business success.
• To be ready to travel as per business requirements which may incur overnight stays outside the U.A.E.
• He will comply with all company policies and procedures and maintain confidentiality of information relating to the company’s business and staff.
• He will adhere to the established safety and personnel policies and standard operating procedure

Qualifications, Experience, & Skills Minimum Qualifications and Knowledge:-

• Bachelor's Degree in Electrical Engineering or related discipline from an accredited university.
• Fluent in English, both written and verbal.
• Arabic language skills preferred.
• Valid UAE driving license

Minimum Experience 3-5 years of experience in medium-voltage electrical distribution equipment sales, sales support, tendering, application engineering, or sales engineering.

Experience dealing with utilities, contractors, consultants, EPC contractors, and industrial customers is preferred.

Job-Specific Skills

• Understanding of medium-voltage distribution equipment and solutions.
• Tender and quotation management.
• Customer relationship management.
• Market research and opportunity identification.
• CRM and pipeline management.
• Opportunity tracking and sales administration.
• Knowledge in Incoterms and Documentary Credit
• Good Presentation Skills
• Problem Solving
• Good Negotiation Skills
• Strong coordination and communication skills.
• Time Management and Planning
• Constructive Reporting
• Proficient in MS Office (Excel, Word, MS Project and Outlook)

Behavioural Competencies

• Excellent Organizational Skills, Ability to prioritize and work to tight deadlines.
• Customer Focused
• Results-oriented
• Organized and detail oriented
• Self-motivated and proactive.
• Able to work alone and as part of a team
• Ability to work effectively under direction while managing multiple priorities.
• Eagerness to learn and continuously develop technical and commercial competencies.
• Flexible to attend to customer complaints anytime of the day
• Understanding of Health & Safety rules and safe working practices

Does this sound interesting? We would love to hear from you. Our application process in quick and easy. Apply today!