Sales Engineer

Position Summary

Cosmo Robotics is seeking a full-time Sales Engineer to grow territory sales and provide hands-on technical support for medical exoskeleton products. The role combines customer relationship management, territory strategy, product demonstrations and training with equipment troubleshooting, mechanical repair and service coordination.

You will serve as the primary point of contact for rehabilitation centers supporting neurosurgical and orthopedic patients, professional channels and distribution partners. Working with the regional team, inside sales, channel partners and overseas headquarters, you will advocate for customers and ensure that sales, projects and services are delivered on schedule.

Candidates with a Biomedical Engineering education or professional background are strongly preferred. We provide comprehensive product, strategy and internal systems training, including CRM and sales target tracking, to support effective customer solutions.

Employment and Compensation

● Employment type: Full-time.

● Base salary: $120,000 per year.

● Performance incentive upon target achievement: $15,000 per quarter, totaling $60,000 per year.

● Benefits: Health insurance, 401(k) retirement plan and travel expense reimbursement.

Roles and Responsibilities

Sales and Territory Development

● Develop territory strategies, promotional plans and activity calendars to achieve category sales and market share goals.

● Identify new accounts and opportunities; build relationships with direct customers, clinical stakeholders and channel partners.

● Execute demand generation activities and deliver product demonstrations and marketing presentations to prospects, accounts and executive leadership.

● Develop training materials for internal and external sales teams and partners; support trade shows and product training.

● Gather customer insights and future product requirements, and communicate recommendations to overseas headquarters.

Roles and Responsibilities

Technical Support and Mechanical Service

● Provide end-users with technical guidance, product training and best practices for equipment operation and care.

● Inspect equipment, diagnose mechanical faults and perform hands-on repairs, adjustments and component replacement within the scope of company training and authorized service procedures.

● Perform preventive maintenance and post-repair functional checks in accordance with product service instructions, and document the work completed.

● Coordinate service schedules, spare parts and follow-up with customers, channel partners and headquarters to resolve issues promptly.

● Escalate complex mechanical, electrical, software or safety-related issues to the appropriate technical team; verify equipment readiness before returning it to use.

Customer and Internal Coordination

● Act as the customer advocate across sales and service teams, track commitments and keep customers informed of project and service progress.

● Maintain accurate CRM, sales target and service records; provide regular updates to overseas headquarters.

● Uphold company values, reporting requirements and high standards of responsiveness, professionalism and customer service.

Required Qualifications

● A degree in Biomedical Engineering or a professional background in biomedical engineering, clinical engineering or biomedical equipment support.

● At least 5 years of relevant experience in the medical exoskeleton industry.

● P&L management experience.

● Hands-on capability to diagnose mechanical problems and perform equipment repairs and maintenance using appropriate tools and service procedures.

● Experience working with multi-tiered sales organizations, direct customers and channel or distribution partners.

● Strong communication, presentation and relationship-building skills, with a proactive work ethic and ability to manage sales and service priorities.

● Willingness to travel across the US and Latin America for customer visits, demonstrations, conferences, and clinical support activities.

● Strong Microsoft Office skills, including Excel, PowerPoint and Word.

Preferred Qualifications

● Knowledge of mechanical systems and experience servicing medical exoskeletons, rehabilitation equipment or related electromechanical devices.

Pay: $110,000.00 - $120,000.00 per year

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance

Work Location: In person