Sales Engineer

Job highlights

• Experience: Fresher (0-1 Year). Work Mode: Remote / Work From Home.
• Candidates must have access to a laptop or desktop and a reliable internet connection
• Customer Experience (CX) Technologies
• Basic understanding of software applications,SaaS,and cloud technologies. . Interest in AI,Generative AI,chatbots,automation,and customer experience.

Sales Engineer - Customer Experience (CX), AI Emerging Technologies

Job Type: Full-Time

Experience: Fresher (0-1 Year)

Work Mode: Remote / Work From Home

Location: Remote - India

Department: Sales Engineering | Pre-Sales | Business Development | Marketing

Role Overview

We are looking for enthusiastic and technology-oriented freshers to join our Sales Engineering team, focusing on Customer Experience (CX), Contact Center Technologies, Artificial Intelligence, and SaaS solutions.

The candidate will work with sales, marketing, and technical teams to understand customer requirements, demonstrate technology solutions, generate business opportunities, and support the complete sales cycle.

This role is ideal for candidates interested in combining technology, marketing, customer engagement, and consultative selling.

Key Responsibilities

A. Sales Engineering and Pre-Sales

• Understand customer requirements and recommend suitable CX and AI solutions.
• Support product demonstrations, presentations, and proof-of-concept activities.
• Prepare proposals, solution presentations, product comparisons, and technical documentation.
• Explain the business benefits of AI-powered customer support and contact center solutions.
• Assist senior sales engineers with discovery calls and customer meetings.
• Coordinate with technical teams to validate customer requirements and proposed solutions.

B. Customer Experience (CX) Technologies

• Learn contact center, CCaaS, and omnichannel customer engagement platforms.
• Understand customer service workflows across voice, chat, email, social media, and messaging.
• Explore AI chatbots, voice bots, conversational AI, speech analytics, and sentiment analysis.
• Understand IVR, CRM integration, call routing, workforce engagement, and customer journey management.
• Assist in identifying opportunities to automate repetitive customer service activities.

C. AI and Emerging Technologies

• Learn Generative AI, AI agents, Agentic AI, and Large Language Models (LLMs).
• Understand Retrieval-Augmented Generation (RAG), APIs, and Model Context Protocol (MCP).
• Explore AI-powered customer support, knowledge assistants, and workflow automation.
• Understand how AI integrates with CRM, ERP, HRMS, and customer service applications.
• Track emerging technologies and identify potential business use cases.

D. Marketing and Lead Generation

• Research target industries, potential customers, and competitors.
• Support LinkedIn marketing, email campaigns, and outbound prospecting.
• Assist in preparing product brochures, sales decks, case studies, and marketing content.
• Use AI tools to research accounts, personalize outreach, and improve sales productivity.
• Support webinars, product launches, campaigns, and digital marketing initiatives.

E. Business Development and Sales

• Identify and qualify potential customers and business opportunities.
• Assist with cold calling, email outreach, LinkedIn outreach, and follow-ups.
• Maintain leads, contacts, activities, and opportunities in the CRM.
• Understand customer budgets, business challenges, and buying requirements.
• Schedule product demonstrations and meetings for the sales team.
• Support proposals, commercial discussions, and sales pipeline management.

4. Required Skills

Technical Skills

• Basic understanding of software applications, SaaS, and cloud technologies.
• Interest in AI, Generative AI, chatbots, automation, and customer experience.
• Basic knowledge of CRM, APIs, contact centers, or digital communication platforms is an advantage.
• Familiarity with ChatGPT or other AI productivity tools.
• Basic knowledge of Microsoft Excel, PowerPoint, Google Sheets, and presentation tools.

Sales and Marketing Skills

• Strong communication and presentation skills.
• Interest in B2B sales, consultative selling, and technology marketing.
• Ability to research companies and understand customer business needs.
• Willingness to learn lead generation, prospecting, product demonstrations, and sales negotiation.
• Ability to prepare professional emails, presentations, and proposals.

Soft Skills

• Positive attitude and willingness to learn.
• Good verbal and written English communication.
• Problem-solving and analytical thinking.
• Customer-focused mindset.
• Self-discipline and time management in a remote working environment.
• Ability to collaborate with sales, marketing, and technical teams.

Eligibility Criteria

• Fresh graduates from B.Tech, B.E., BCA, MCA, BBA, MBA, B.Com, or related disciplines may apply.
• Candidates from non-technical backgrounds with a strong interest in technology sales and marketing are welcome.
• No prior professional experience is mandatory.
• Academic projects, internships, certifications, and personal projects in AI, marketing, or sales are an advantage.
• Candidates must have access to a laptop or desktop and a reliable internet connection.

Disclaimer: This job posting has been aggregated from external source. Role details, content, and availability are subject to change. Applicants are advised to confirm the latest information directly on the company website before applying.