Sales Engineer (Sheet Metal)

Key Responsibilities

• Handle and follow up on sales enquiries from existing and assigned customers.
• Build and maintain good working relationships with customers to ensure customer satisfaction and long-term business relationships.
• Understand and review customers' technical requirements, drawings, specifications and product requirements.
• Coordinate with the Engineering, Production, Planning, Purchasing and Quality departments to evaluate customer enquiries and requirements.
• Prepare quotations, cost information and commercial proposals based on customer requirements and internal costing.
• Follow up on quotations, customer feedback and order status.
• Communicate customer requirements clearly to relevant internal departments and ensure proper coordination throughout the project.
• Coordinate and follow up on new projects, samples, prototypes and New Product Introduction (NPI) activities.
• Monitor project progress, production status and delivery schedules to ensure customer requirements are fulfilled.
• Handle customer enquiries, requests, feedback and complaints professionally and coordinate with relevant departments for timely resolution.
• Conduct customer visits, meetings and technical discussions when required.
• Support customers by providing product, technical and manufacturing-related information.
• Coordinate changes in customer requirements, drawings, specifications or delivery schedules with the relevant internal departments.
• Prepare and maintain accurate records of customer enquiries, quotations, orders and project status.
• Prepare regular sales and customer reports for Management.

Job Requirements

• Experience in a manufacturing environment, particularly in sheet metal fabrication, metal stamping, precision machining or related industries, will be an added advantage.

• Ability to understand and interpret technical drawings and customer specifications.

• Familiarity with industry standards, product specifications, and customer requirements within the fabrication or engineering environment.

• Knowledge of manufacturing processes and engineering concepts is preferred.

• Strong communication, coordination and interpersonal skills.

• Able to communicate effectively with customers and internal departments.

• Good problem-solving and analytical skills.

• Detail-oriented and able to manage multiple customer enquiries and projects simultaneously.

• Proficient in Microsoft Office applications.

• Willing to travel for customer meetings or visits when required.

• Willing to work at Nibong Tebal, Penang