Sales Engineer (Southern)

Duties & Responsibilities:

• To present, demonstrate and promote all point-of-care testing (POCT) products represented by the Company to existing and potential customers according to product-related market segments.
• To organize appointments and meetings with customers, including Healthcare Professional (HCP), Clinician, Emergency Physician, Endocrinologist, Cardiologist, Haematologist, Anaesthesiologist, Paediatrician, Pathologist, Pharmacist, Point-of-Care Coordinator, Scientific Officer (SO), Medical Lab Technologist (MLT), Matron, Sister, Purchaser, etc.
• To negotiate contract terms or tenders with relevant parties, follow up persistently until the deal is closed.
• Conduct market surveys and customer surveys, monitor competitor’s activities, strategies, change of PIC, pricing etc to and maximize own opportunity to achieve sales growth.
• Timely submission of monthly reports on GAP strategies (Grow – growth of existing account, Attack – competitor conversion, Penetration – new account) and other reports as and when required.
• Updating the SWOT analysis, Ansoff Matrix, STP strategies.
• Install medical device at respective sites and ensure high functionality of the device.
• Perform testing and commissioning for assets in hospital setup.
• Attend to troubleshooting calls by clients, troubleshooting any problem/alarm of the medical device within 4 to 6 hours and provide backup plan if problem persists.
• Offering after-sales support services by assisting to upgrade software to the latest version when available, repair any breakdown mechanical parts of the medical device and so on.
• Service the medical device following the Preventive Plan Maintenance (PPM) checklist every as scheduled and ensure a signed copy of service report is retained as company’s record.
• Providing training and producing technical material for both sales team and customer.
• Other duties as assigned.

Other Requirement:

(Experience, skills, and technical knowledge)

• Minimum of 2 years working experience in sales/marketing or equivalent the medical device or healthcare industry.
• Have interest in science and able to grasp scientific knowledge as well as to digest and interpret scientific data.
• Have interest, skills and knowledge in troubleshooting hardware and software issues.
• Excellent written and verbal communication and interpersonal skills. Able to listen actively and articulate smoothly while communicating with others.
• Respect and able to meet deadlines.
• Computer literacy (e.g., MS office applications, databases, efficient online research etc).
• Ability to identify and raise potential business risks.
• Proactive, high performance, result oriented, ethical and have high integrity.
• Demonstrate creative, analytical, and critical thinking skills.
• Have self-discipline and take full ownership of the assignments/tasks given.
• Willing to take initiative, go the extra miles and deliver beyond responsibilities or expectations.
• Be respectful and obedient towards superior’s reasonable instructions.