Sales Excecutive

• Job Summary

Housepital Pvt. Ltd. is looking for a motivated and result-oriented Online Sales Executive (Inbound Sales) with 2–4 years of experience. The ideal candidate will be responsible for handling inbound leads, counselling prospective clients, converting enquiries into successful sales, and ensuring a seamless customer onboarding experience for home healthcare services.

Key Roles & Responsibilities

• Inbound Lead Management: Handle incoming enquiries through calls, digital platforms, and other channels, providing prompt and professional responses.
• Client Counselling: Understand customer healthcare requirements, explain available homecare services, and guide clients through the service selection process.
• Lead Conversion: Convert qualified leads into successful bookings and new customer acquisitions to achieve sales targets.
• Follow-ups: Conduct regular follow-ups with prospective and existing clients to improve engagement, conversions, and customer retention.
• Client Relationship Management: Maintain regular communication with clients to ensure a positive customer experience.
• Query Resolution: Address customer enquiries, service-related concerns, and business leads efficiently.
• Internal Coordination: Collaborate with operations, customer support, and healthcare service teams to ensure smooth service delivery.
• Process Improvement: Follow established sales and onboarding processes while identifying opportunities to improve operational efficiency.
• Sales Reporting: Maintain daily and weekly reports on leads, follow-ups, conversions, app downloads, and overall sales performance.

Required Skills & Qualifications

• 2–4 years of experience in inbound sales, telesales, inside sales, or customer relationship management.
• Experience in healthcare, homecare services, or service-based sales will be preferred.
• Strong communication, interpersonal, and customer counselling skills.
• Proven ability to convert inbound leads and achieve sales targets.
• Proficiency in CRM tools, MS Excel, and data management.
• Strong problem-solving, objection-handling, and customer grievance resolution skills.
• Ability to coordinate with multiple teams and manage customer requirements efficiently.
• Graduate in any discipline.

Key Performance Indicators (KPIs)

• Inbound lead response and conversion rate.
• Achievement of monthly sales and revenue targets.
• Customer onboarding and service bookings.
• App downloads and service sign-ups.
• Lead follow-up effectiveness.
• Customer satisfaction and grievance resolution time.
• CRM data accuracy and reporting efficiency.

Preferred Candidate: A customer-focused, target-driven professional with strong sales conversion skills and an understanding of healthcare or homecare service operations.

Job Types: Full-time, Permanent

Pay: ₹20,000.00 - ₹40,000.00 per month

Benefits:

• Provident Fund

Ability to commute/relocate:

• Delhi, Delhi: Reliably commute or planning to relocate before starting work (Preferred)

Application Question(s):

• How many years of experience do you have in field sales?

Education:

• Bachelor's (Required)

Language:

• English (Preferred)

Location:

• Delhi, Delhi (Preferred)

Work Location: In person