Sales Excellence Manager

Main Responsibilities

• Embed and sustain adoption of sales best practices through governance, coaching, and performance management.
• Ensure proper usage and effective adoption of CRM (Customer Relationship Management tool).
• Gather and align enhancements for the CRM platform in collaboration with Regional offices, IT and relevant stakeholders.
• Define, align, and track global sales performance metrics.
• Partner with PIL Academy to prepare and deliver training courses using up-to-date market content.
• Drive global initiatives involving the sales organization, ensuring cross functional alignment.
• Lead or support global rollouts of Sales processes, tools or methodologies.

Leadership Resposibilities

• Strategic Vision: As part of the GCS team, to develop and communicate a clear roadmap for Sales transformation aligned with business goals.
• Stakeholder Management: Build and maintain effective relationships with key stakeholders, both internal (executives, department heads) and external (vendor representatives), ensuring alignment and support throughout the implementation.
• Team Leadership: Lead and inspire cross-functional teams involved in the transition, fostering a collaborative and high-performance culture to achieve project milestones.
• Decision-Making: Make informed and timely decisions, considering the impact on the project and the broader organizational context.
• Change Leadership: Drive organizational change by effectively communicating the benefits of Sales Performance, CRM and Sales Process alignment initiatives and addressing concerns proactively.
• Risk Management: Identify potential risks associated with implementation, develop mitigation strategies, and lead the implementation of risk management plans.
• Continuous Improvement: Foster a culture of continuous improvement by evaluating processes and systems, identifying opportunities for optimization, and implementing and promoting best practices.