Sales Executive

Job Summary:

We are hiring a Sales Executive who will drive new member sales, handle renewals and upselling, deliver a seamless front-desk experience, and support complaint resolution and hygiene oversight.

This is a key member-facing role that blends sales targets, service excellence, and operational discipline ideal for someone energetic, confident, and growth-focused.

Key Responsibilities:

• Greet and assist all walk-in prospects with club tours and membership discussions
• Handle incoming leads via WhatsApp, calls, walk-ins, and CRM follow-ups
• Close new memberships confidently and hit daily/weekly sales goals
• Track renewals due and proactively follow up via phone and in-person
• Address objections, highlight benefits, and offer renewal incentives
• Identify and pitch upsell opportunities (Personal Training, nutrition, long-term plans)
• Educate members on available upgrades or limited-time offers
• Convert basic members into premium/high-ticket customers
• Manage check-ins, guest logs, CRM entries, billing, and cash handling
• Keep reception area clean, professional, and member-friendly
• Handle member queries and offer real-time support
• Log and resolve member complaints within 24–48 hours
• Escalate unresolved or serious concerns to the Club Manager
• Maintain a member issue/feedback register
• Perform daily hygiene checks at the front desk and floor
• Coordinate with housekeeping to maintain club cleanliness standards
• Log AM/PM hygiene inspections

Qualifications & Experience:

• Graduate or pursuing graduation
• 1–5 years in fitness/retail/hospitality front desk or sales roles
• Good Command in English, Hindi, and Gujrati language
• Familiarity with CRM tools, WhatsApp Business, and Excel

Ideal Candidate Traits:

• Energetic, persuasive, and confident communicator
• Goal-oriented with strong follow-up habits
• Positive body language and well-groomed at all times
• Member-focused, emotionally intelligent, and proactive
• Believes in fitness and inspires others to commit to it

Work Culture & Expectations:

• 6-day work week with morning/evening shift flexibility
• Reports daily to Club Manager with activity tracker
• Upholds company values, cleanliness club standards, and member-first mindset
• Actively participates in in-club events and challenges