Sales Executive

1. Sales & Order Generation

• Proactively engage assigned Gold and Bronze tier customers through regular outbound calls to generate, follow up on, and close sales opportunities.
• Achieve assigned sales targets for the designated customer portfolio.
• Develop and manage a structured weekly call plan, tracking customer outreach, follow-ups, conversion rates, and sales pipeline.
• Identify upselling and cross-selling opportunities within existing accounts and actively follow up on sales leads referred by the Singapore team.
• Maintain consistent engagement with customers to encourage repeat orders and strengthen account relationships.

2. Order Processing & Quotation Support

• Process customer orders accurately and ensure timely and correct entry into the relevant order management system.
• Prepare and issue quotations in accordance with approved pricing guidelines and follow up proactively to convert quotations into confirmed orders.
• Coordinate order and delivery requirements with the Singapore Operations and Logistics teams to support accurate and timely fulfilment.
• Monitor outstanding quotations and orders and follow through on any required actions or customer updates.

3. Customer Engagement & Support

• Serve as the primary point of contact for assigned Gold and Bronze tier customers, responding promptly and professionally to enquiries.
• Understand customer requirements and provide appropriate product, pricing, order, and delivery information.
• Resolve routine order-related enquiries and issues independently, escalating more complex matters to the relevant Singapore-based team members when necessary.
• Build positive and trusted customer relationships through responsive and consistent communication.

4. Inbound / LMS Customer Handling

• Handle inbound enquiries from LMS customers, including customers who contact Maha directly but are not currently part of the assigned customer portfolio.
• Understand customer requirements and recommend or direct customers toward suitable products or solutions.
• Convert inbound LMS enquiries into orders where possible through effective follow-up, quotation, and order processing.
• Maintain accurate records of LMS enquiries, follow-up actions, and outcomes.
• Identify recurring, high-potential, or strategically relevant LMS customers and highlight them to the Singapore Client Solutions team for further development or account assignment.

5. Market & Product Knowledge

• Develop and maintain sufficient product and application knowledge across paint, coatings, construction, inks, and adhesives to support effective customer conversations.
• Build familiarity with Engineering Materials and Advanced Cleaning Solutions where relevant to customer requirements.
• Continuously improve product knowledge through internal training, supplier information, technical resources, and interaction with internal specialists.
• Gather and communicate customer feedback, purchasing patterns, competitor information, and relevant market signals to the Singapore Client Solutions team.

6. Internal Coordination & Data Management

• Work closely with Singapore-based Client Solutions, Technical, Business Operations, and Logistics teams to ensure smooth customer servicing and order fulfilment.
• Maintain accurate and up-to-date customer, sales activity, quotation, pipeline, and order information in the designated CRM and/or order management systems.
• Ensure proper documentation and timely follow-up of customer activities and outstanding actions.
• Provide relevant sales activity or pipeline updates as required.

7. Special Projects

• Support business improvement initiatives, sales campaigns, customer development activities, and other projects as assigned by the company or reporting leader.

Job Requirements

Education

• Diploma or Bachelor's Degree in Business, Chemistry, Chemical Engineering, Materials Science, or a related discipline.
• Candidates from other educational backgrounds with strong sales aptitude and relevant commercial experience may also be considered.
• Additional training or exposure in sales, telesales, customer engagement, or technical applications related to paint, coatings, construction, inks, or adhesives will be advantageous.
• Exposure to Engineering Materials or Advanced Cleaning Solutions would be an added advantage.

Experience

• Preferably 1–3 years of experience in telesales, inside sales, outbound sales, customer service, sales support, or a related customer-facing role.
• Fresh graduates with strong communication skills, commercial aptitude, and confidence in outbound customer engagement may also be considered.
• Comfortable and confident with proactive outbound calling and customer follow-up, including engaging customers who may initially be unresponsive or unreceptive.
• Experience in B2B sales, order processing, quotation preparation, or customer account support will be advantageous.
• Experience within the chemical, paint, coatings, construction materials, inks, adhesives, or related industries would be beneficial but is not mandatory.

Knowledge & Skills

• Strong verbal communication skills with the ability to communicate clearly, confidently, and persuasively over the phone.
• Demonstrates a sales-oriented and target-driven mindset, with the resilience and persistence required for regular outbound customer engagement.
• Strong customer service orientation with a responsive and solutions-focused approach.
• Basic understanding of chemical ingredients, paint, coatings, construction materials, inks, adhesives, or related applications, or a strong willingness and ability to learn.
• Able to identify customer needs and recognise potential upselling and cross-selling opportunities.
• Organized and detail-oriented, with the ability to manage a high volume of customer calls, quotations, orders, and follow-up activities.
• Comfortable working with CRM systems, order-entry systems, Microsoft Excel, and quotation or sales administration tools.
• Able to coordinate effectively with cross-functional and regional teams.
• Good follow-through and ownership, with the discipline to track activities and close outstanding actions.