Sales Executive

About the role

This is a sales and business development position focused on identifying, prospecting, and developing new business opportunities within pharmaceutical, nutraceutical, cosmetics, and related sectors requiring third-party laboratory testing services. You will manage and grow relationships with existing customers, act as their main point of contact for commercial and service-related matters, and work collaboratively across the organisation to support the laboratory's growth.

Key responsibilities

• Identify, prospect, and develop new business opportunities within food related sectors requiring third-party laboratory testing services
• Manage and grow relationships with existing Ugene Lab customers, acting as their main point of contact for commercial and service-related matters
• Prepare and issue accurate quotations, proposals, and Quality/Service Agreements in coordination with the Quality and Technical teams, ensuring alignment with customer specifications and regulatory requirements
• Understand customer testing needs (e.g. test parameters, turnaround time, sample handling requirements) and liaise with the laboratory operations team to confirm feasibility and capacity before committing to customer timelines
• Coordinate onboarding of new customers, including supporting the review and negotiation of Quality Agreements, NDAs, and related contractual documents with input from Quality and Legal/Compliance as needed
• Track and manage the sales pipeline, prepare regular sales forecasts and reports, and monitor progress against individual and lab-level revenue targets
• Handle customer inquiries, complaints, and service issues in the first instance, escalating and coordinating with Quality Assurance and Lab Operations for timely resolution
• Monitor market trends, competitor activity, and regulatory developments relevant to food and TIC testing services to identify new opportunities and inform pricing/service strategy
• Support participation in trade shows, industry events, and marketing initiatives to promote Ugene Lab's testing capabilities
• Conduct regular customer visits, technical-commercial presentations, and business reviews to strengthen customer relationships and identify and develop new opportunities

About you

• Diploma or Bachelor's degree in Life Sciences, Chemistry, Biotechnology, Business, or a related field
• 3+ years of sales or business development experience
• Proven track record of meeting or exceeding sales targets
• Strong interpersonal and relationship-building skills, with the ability to engage confidently with technical and non-technical stakeholders
• Good commercial acumen and consultative selling approach
• Strong organizational skills with the ability to manage multiple customer accounts and priorities simultaneously
• Self-motivated, results-driven, and comfortable working both independently and cross-functionally with Quality, Operations, and Lab Management teams
• High attention to detail, particularly given the regulated nature of testing services
• Excellent verbal, written, and presentation skills