Sales Executive

SALES EXECUTIVE – EDUCATION

Starting salary: £25,000 per annum, pro rata for the three-month fixed-term contract

Contract: Three-month fixed-term contract, full-time

Hours: 35 hours per week

Location: Hybrid – primarily based in Chester, with work required across both the Chester and Liverpool sites, as well as travel to outreach and other UK delivery locations where required

Reporting to: National Manager – Private Courses

Future opportunity: The role has the possibility of becoming permanent for the right candidate, subject to satisfactory performance and business requirements. Permanent employment is not guaranteed.

Commission: If the role becomes permanent, there will be an opportunity to earn 5% commission on revenue generated, payable following successful completion of the probationary period. Full details will be discussed separately.

ABOUT THE ROLE

BioGrad Education is seeking a confident, enthusiastic and proactive Sales Executive to support learner recruitment, enrolment and course delivery requirements.

The role is initially offered on a three-month fixed-term basis, with the possibility of becoming permanent for the right candidate, subject to satisfactory performance and business requirements. Permanent employment is not guaranteed.

The primary focus of this role will be proactive learner recruitment, course promotion and enquiry conversion. The postholder will make outbound calls, build rapport with prospective learners and encourage them to progress from initial enquiry through to application and enrolment.

The successful candidate must have previous experience in sales, recruitment or a target-focused customer environment. They must be comfortable speaking with new people, promoting programmes, following up leads and working towards agreed learner recruitment and enrolment objectives.

The role will also involve responding to learner enquiries, supporting enrolment and onboarding and completing the associated learner administration to help ensure a positive experience throughout the learner journey. This may include supporting the onboarding of apprentices where required.

The successful candidate will represent BioGrad Education at open days, careers events, information sessions and outreach activities, engaging confidently and professionally with learners and other stakeholders.

An interest, qualification or previous experience in science or a science-related environment would be advantageous due to the nature of the laboratory and clinical training programmes being promoted.

During busy periods, the postholder may also be required to support operational and delivery teams across different UK sites, including travel and occasional overnight stays where required.

MAIN RESPONSIBILITIES – EDUCATION SALES AND LEARNER RECRUITMENT

• Make confident and engaging outbound calls to prospective and existing learners to follow up enquiries, promote relevant programmes and support applications and enrolments.
• Build rapport with prospective learners, understand their interests and training needs and confidently explain the features and benefits of suitable programmes.
• Manage a pipeline of prospective learners and maintain accurate records of enquiries, follow-up activity, applications and enrolments.
• Follow up prospective learners consistently and support them in progressing from initial enquiry through to application and enrolment.
• Respond confidently to questions and concerns and provide prospective learners with clear and accurate course information.
• Work towards agreed learner recruitment, application and enrolment objectives.
• Monitor recruitment activity and provide regular updates on enquiries, applications, conversions and enrolments.
• Maintain regular communication with prospective and current learners and follow up outstanding actions where required.

LEARNER ENQUIRIES, ENROLMENT AND ONBOARDING

• Respond to enquiries from prospective and current learners, parents and other stakeholders by telephone and email.
• Provide clear and helpful information about courses, programmes, application processes and learner support, passing more complex queries to the appropriate colleague.
• Assist learners with general questions and provide a friendly and professional first point of contact.
• Support learner recruitment and enrolment activities.
• Assist with the onboarding of learners onto laboratory and clinical training programmes, including Skills Bootcamps, and support the onboarding of apprentices where required, including collecting relevant learner information and documentation.
• Ensure learners receive joining information, programme details and other relevant communications before they start.
• Support learner inductions and onboarding activities where required.
• Follow up with learners who have not completed required forms, documentation or onboarding activities.

ADMINISTRATION AND LEARNER RECORDS

• Complete administrative tasks directly related to learner recruitment, enrolment, onboarding and course delivery.
• Prepare and maintain registers, enrolment paperwork and other learner documentation.
• Maintain accurate learner records and update relevant systems and spreadsheets.
• Assist with attendance monitoring and follow up with learners who have not attended or are late.
• Support the completion of relevant Skills Bootcamp administration and spreadsheets.
• Assist with certificates, references and other learner documentation.
• Ensure records and documentation are accurate and completed within required timescales.

LEARNER ENGAGEMENT AND OUTREACH SUPPORT

• Attend and support learner engagement activities, including open days, careers events, information sessions and face-to-face outreach activities.
• Engage confidently with prospective learners and encourage interest in BioGrad Education’s courses and training programmes.
• Help prepare materials and information for learner engagement activities.
• Represent BioGrad Education in a confident, enthusiastic and professional manner when attending events.
• Respond to course-related enquiries from external contacts and refer partnership or business-development opportunities to the appropriate manager.
• Maintain accurate records of learner engagement and event activity.

ADDITIONAL OPERATIONAL COURSE DELIVERY SUPPORT

• During busy periods, support lecturers and operational teams across different UK delivery sites.
• Assist with learner inductions and general learner support.
• Help prepare learner areas, resources and documentation.
• Provide administrative support during programme delivery and events.
• Travel to different delivery locations where required, including occasional overnight stays.

PERSON SPECIFICATION

Essential qualifications and experience:

• GCSE Mathematics and English Language, or equivalent.
• Previous experience in sales, recruitment or a target-focused customer engagement role.
• Experience of making outbound calls, following up prospective customers or learners and promoting products, services or programmes.
• Experience of successfully working towards sales, recruitment, conversion or enrolment targets.

Desirable qualifications and experience:

• Relevant experience or a qualification in administration, customer service, marketing, education and training, or a related area.
• A qualification in science or a science-related subject, or relevant experience within a scientific, laboratory, clinical or healthcare environment.

ESSENTIAL SKILLS AND KNOWLEDGE

• Strong verbal and written communication skills, with the confidence to engage with and build rapport with prospective and current learners.
• A confident, friendly and professional telephone manner.
• Confidence and enthusiasm when making outbound calls and speaking with prospective learners.
• Good selling and influencing skills, with the ability to promote programmes and encourage prospective learners to progress from enquiry through to application and enrolment.
• Ability to understand the needs and interests of prospective learners and explain the benefits of relevant programmes clearly and confidently.
• A proactive and results-focused approach to following up enquiries and supporting learner recruitment.
• Confidence and enthusiasm when attending open days, careers events and other learner engagement activities.
• Good customer service and interpersonal skills.
• Organised and able to manage a pipeline of enquiries alongside routine tasks and deadlines.
• Strong attention to detail and the ability to maintain accurate records.
• Competence in Microsoft Office, including Excel.
• Ability to work as part of a team and use initiative when appropriate.
• Willingness to learn new systems, processes and ways of working.
• A positive, adaptable and professional attitude towards supporting learners and colleagues.

SAFEGUARDING, COMPLIANCE AND PROFESSIONAL RESPONSIBILITIES

• Follow BioGrad Education’s safeguarding and Prevent policies and procedures, complete required training and contribute to a safe and supportive learning environment.
• Remain alert to safeguarding or welfare concerns and report any concern promptly through the organisation’s safeguarding procedure to the Designated Safeguarding Lead or appropriate deputy.
• Maintain appropriate professional boundaries and conduct when communicating with and supporting learners, including young people and adults at risk where applicable.
• Handle learner information confidentially and securely in accordance with BioGrad Education policies and applicable data protection legislation.
• Maintain accurate, timely and auditable learner records and supporting evidence for funding, quality assurance, Skills Bootcamp, apprenticeship and inspection requirements.
• Co-operate with internal quality assurance, funding audits and Ofsted or other regulatory inspections, including providing accurate information and evidence when requested.

ADDITIONAL REQUIREMENTS

• You must be willing and able to travel between delivery and outreach locations and undertake occasional overnight stays where necessary.
• A full, valid UK driving licence is essential due to the requirement to travel regularly between the Chester and Liverpool sites and to other delivery and outreach locations.
• You may be required to undertake other duties reasonably assigned to support the needs of the business.
• You will be required to promote British Values and embrace Equity, Equality and Diversity.
• Any offer of employment will be subject to satisfactory pre-employment checks appropriate to the role, which may include a DBS check where legally eligible and required.

Please note that this job description is intended to provide a general overview of the responsibilities and requirements of the role. It is not exhaustive, and the postholder may be required to undertake other reasonable duties consistent with the nature and level of the position.

Pay: £25,000.00 per year

Benefits:

• Additional leave
• Company events
• Company pension
• Enhanced maternity leave
• Enhanced paternity leave
• Health & wellbeing programme
• Sick pay
• Transport links
• Work from home

Work Location: Hybrid remote in Chester