Sales Executive

Job Summary
Responsible for driving sales of curtains, window solutions, and motorized window treatment systems through showroom walk-ins, outbound lead follow-up, and interior design (ID) project collaboration. The role covers the full sales cycle from customer engagement to measurement coordination, quotation, closing, and after-sales handover to the installation team.

Key Responsibilities

1. Showroom Sales

• Greet and attend to walk-in customers, understand their requirements (style, budget, space)
• Present product range (curtains, window solutions, motorized systems) and recommend suitable solutions
• Maintain showroom display standards and product knowledge

1. Outbound & Lead Follow-Up

• Follow up on leads generated via Meta Ads, WhatsApp CRM, referrals, and walk-in inquiries
• Conduct timely call-backs and appointment scheduling for site visits/measurements
• Maintain lead status updates in CRM system

1. ID / Project Sales

• Liaise with interior designers, contractors, and property developers on project-based orders
• Provide quotations, product specs, and samples for project pitches
• Coordinate timelines between design, procurement, and installation teams

1. Quotation & Closing

• Prepare accurate quotations based on measurements and product selection
• Negotiate pricing within approved discount/promo structure
• Close sales and process order documentation (deposit, contract, payment terms)

1. Customer Service & Coordination

• Coordinate measurement appointments and installation scheduling with the operations team
• Handle customer queries/complaints professionally, escalating when necessary
• Ensure smooth handover from sales to installation

1. Reporting & Admin

• Update daily/weekly sales reports and pipeline status
• Maintain proper filing of customer contracts and payment records

Requirements

• Minimum SPM/Diploma; sales experience preferred (furnishing, home decor, or related retail an advantage)

• Comfortable with target-driven environment

• Own transport preferred (for site visits)

• Basic computer literacy (WhatsApp, CRM, quotation tools)

Working Hours
10:00 AM – 6:00 PM, Monday – Sunday (1 day off on weekday)