Sales Executive

About the role

As a Sales Executive for Attractions, you will be responsible for generating revenue by selling tickets, memberships, and packages for King Power Mahanakhon (Mahanakhon SkyWalk). Your primary focus will be on increasing ticket sales, establishing partnerships, and delivering exceptional customer service to maximize visitor satisfaction and revenue.

Key responsibilities:

1. Sales Generation:

• Actively promote and sell tickets, memberships, and packages to individuals, groups, travel agent and corporate clients.
• Develop and implement sales strategies to achieve targets and maximize revenue.
• Identify and pursue opportunities for upselling and cross-selling to increase average transaction value.

1. Customer Relationship Management:

• Build and maintain strong relationships with existing and potential clients.
• Provide excellent customer service by assisting visitors with inquiries, ticket purchases, and resolving any issues or complaints.
• Follow up with customers to ensure satisfaction and encourage repeat business.

1. Partnership Development:

• Identify potential partnership opportunities with hotels, travel agencies, event planners, and other relevant businesses.
• Negotiate and establish partnerships to promote attractions and drive ticket sales.
• Collaborate with marketing teams to develop promotional materials and campaigns.

1. Market Research and Analysis:

• Stay updated on industry trends, competitor activities, and market conditions.
• Conduct market research to identify new target markets and opportunities for expansion.
• Analyses sales data to evaluate performance and identify areas for improvement.

1. Event Coordination:

• Coordinate special events, group visits, and corporate outings.
• Work closely with event planners and clients to customize packages and ensure smooth execution.
• Provide on-site support during events to ensure client satisfaction.

1. Administrative Tasks:

• Maintain accurate records of sales, transactions, and customer interactions.
• Prepare reports and presentations on sales performance, market trends, and other relevant metrics.
• Assist in the development of sales forecasts and budgets.

Qualifications:

• Bachelor’s degree in business administration, Marketing, Hospitality, or related field preferred.
• Proven experience in sales, preferably in the tourism, hospitality, or entertainment industry.
• Strong negotiation and communication skills.
• Excellent customer service and interpersonal skills.
• Ability to work independently and as part of a team.
• Proficiency in CRM software and MS Office Suite.
• Flexibility to work evenings, weekends, and holidays as required.