Sales Executive

About the role

This is a sales support role focused on customer relationship management, sales follow-up, and coordination within a freight forwarding, logistics, or international shipping environment. You will manage client portfolios, assist in converting leads into business opportunities, and act as a liaison between customers and internal departments.

Key responsibilities

• Assist in managing a portfolio of clients, maintaining regular contact to understand their needs
• Help resolve customer complaints or issues quickly and effectively
• Ensure high levels of customer satisfaction and retention
• Monitor customer accounts and track key metrics like sales trends and feedback
• Assist in preparing proposals, presentations, and sales reports
• Cold call and follow up on leads or inquiries, helping to convert them into business opportunities
• Act as a liaison between the customer and internal departments (e.g., operations, finance, procurement)
• Coordinate meetings, calls, or presentations with clients
• Oversee junior relationship executives or customer service staff

About you

• 3–5 years of experience in freight forwarding, logistics, or international shipping
• Solid understanding of import/export procedures for sea & air, INCOTERMS, and customs clearance
• Experience dealing with freight quotes, documentation (e.g., bill of lading, airway bill), and shipment tracking
• Strong interpersonal and communication skills
• Good organizational and time-management abilities
• Problem-solving skills and customer-centric mindset
• Basic data analysis and reporting skills
• Strong proficiency in Microsoft Excel and CRM tools

EA Licence No: 22C1076 | EA Reg No: R1106634