Sales Executive

Job Responsibilities

• Develop and achieve sales of equipment, parts, materials, repairs and technical services to meet company sales targets.
• Identify and develop new customers, markets, territories and business opportunities, while maintaining and expanding existing customer accounts.
• Develop sales plans and activities to increase market share and customer base for assigned products and services.
• Work closely with customers and principals on product presentations, quotations, specification confirmation, negotiations, commissioning/acceptance and post-sales support.
• Build and maintain strong, long-term relationships with customers, principals, suppliers and vendors by understanding their business and technical requirements.
• Identify customer needs and recommend suitable products, parts, repair services and technical solutions, including opportunities for upselling and cross-selling.
• Coordinate with customers on repair, parts and material requirements, including evaluation and technical service needs.
• Monitor market trends, customer requirements, competitor activities and industry developments to identify potential sales opportunities.
• Coordinate with principals, suppliers and internal teams to ensure smooth and timely sales, service and technical support.
• Support service activities including repair, troubleshooting, maintenance, retrofit and commissioning when required.
• Work with customers and suppliers on consumption patterns, demand and forecast planning to support sales opportunities and inventory planning.
• Prepare quotations, sales proposals, sales forecasts, sales reports and relevant documentation, and maintain accurate and timely sales records.
• Respond promptly to customer enquiries and follow up on quotations, orders, deliveries and outstanding issues.
• Participate in customer visits, sales meetings, exhibitions, presentations and other business development activities.
• Coordinate sales and service schedules with customers, principals, suppliers and internal teams where required.
• Travel locally and overseas for customer visits, sales activities, meetings, training and technical support when required.
• Provide support outside normal working hours for urgent customer or business requirements when necessary.
• Maintain high standards of sales and service quality and ensure timely resolution of customer issues.
• Complete required sales reports, records and ISO documentation accurately and within the required timeframe.
• Perform other duties and responsibilities as assigned by management.

Job Requirements

• Minimum Diploma in Engineering or a related engineering discipline. Degree holders will be an added advantage.
• Minimum 3 years of relevant sales experience, preferably in semiconductor equipment, industrial equipment, technical products, parts, repair or engineering services.
• Good knowledge of the semiconductor equipment industry and an established customer, principal or vendor network will be an advantage.
• Strong sales-driven, business development and customer relationship management skills.
• Strong communication, negotiation, presentation and interpersonal skills.
• Good command of English, Chinese and Bahasa Malaysia, both written and spoken. Knowledge of additional languages will be an added advantage.
• Proficient in Microsoft Office applications. Knowledge of digital tools or web-related applications will be an added advantage.
• Proactive, creative, dynamic, independent and possess a strong can-do attitude.
• Good problem-solving and customer service skills.
• Able to work independently and effectively as part of a team, with good coordination skills.
• Able to multitask, highly organized and detail-oriented.
• Possess own transport and a valid Class D driving licence.
• Willing to travel locally and overseas as required.
• Able to work outside normal working hours and provide support for urgent customer or business requirements when necessary.

Company Information

Company Name: HETRONIKS SDN BHD
Registration No.: 202201019989
Location: Batu Kawan, Penang, Malaysia

How to Apply

Please write in with a detailed resume stating present/expected salaries together with a recent photo to [email protected]. Please indicate the position that you are applying on the subject. We regret that only shortlisted candidates will be notified.