Sales Executive

Role & responsibilities

1. Strong Communication Skills (Mandatory)

Excellent verbal and written communication skills with the ability to communicate clearly and professionally with clients.

2. Cold Calling

Make outbound calls to prospective customers, understand their requirements, explain FinTech products/services, and generate qualified leads.

3. Query Resolution

Handle customer queries related to financial products, transactions, accounts, payments, and services, ensuring accurate and timely resolution.

4. Client Handling

Manage client interactions professionally, understand their concerns, build trust, and ensure a positive customer experience.

5. Sales Calling

Conduct sales calls, identify customer needs, explain product benefits, follow up with leads, and contribute to sales conversion.

6. Client Chat & Email Support

Respond to customer queries through chat and email with clear, professional, and timely communication.

7. Relationship Management

Build and maintain strong relationships with existing and prospective clients, understand their financial needs, provide appropriate solutions, conduct regular follow-ups, and support customer satisfaction and retention.