行銷業務部 業務主任 Sales Executive

Position Overview

The Sales Executive is responsible for room and banquet, developing and maintaining customer relationships, achieving sales targets, monitoring market trends, and coordinating with hotel departments to deliver quality service and maximize hotel revenue.

The Role

• Achievement of Room and Banquet Targets

Achieve assigned annual, monthly, and weekly sales targets for rooms and banquets, through effective sales planning and business development.

• Customer Relationship Management and Business Development

Maintain strong relationships with existing customers and develop new business opportunities through regular customer contact and account management.

• Sales Calls and Market Promotion

Conduct regular sales visits and promote the hotel's rooms, banquets services, and other products through sales and promotional activities.

• Sales Techniques and Business Development

Apply cross-selling and upselling techniques to maximize sales opportunities and develop new business based on market needs.

• Customer Needs and Service Quality Management

Ensure customer requirements are properly coordinated and fulfilled, respond promptly to inquiries and complaints, and maintain high service standards.

• After-Sales Service and Customer Relationship Maintenance

Follow up with customers, address feedback and complaints, and maintain long-term relationships to generate repeat and future business.

• Customer Database and Sales Records Management

Maintain accurate and up-to-date customer databases, sales records, account activities, and business information.

• Excellent Customer Service and Experience

Proactively anticipate and fulfill customer needs, delivering exceptional service through every interaction, engagement, and site inspection to create a memorable and impressive brand experience.

• Sales Reporting and Performance Tracking

Prepare and submit required sales reports, monitor account performance, and report customer activities, business progress, market trends, and key opportunities to the EAM of Sales & Marketing.

• Cross-Departmental Communication and Teamwork

Coordinate effectively with relevant hotel departments to ensure customer requirements and service arrangements are properly executed.

• Compliance with Hotel Policies and Procedures

Follow all hotel and Head Office policies, procedures, and service standards while performing assigned duties.

• Other Duties Assigned by Supervisor

Perform other related duties and assignments as directed by the EAM of Sales & Marketing. or immediate supervisor.

Talent Profile

• Dynamic team players
• Outgoing personality
• Knowledge of MS office software
• Minimum 3 year relevant hotel experience.
• All employees must maintain a neat, clean and well-groomed appearance
• Additional language ability preferred.
• Please provide English CV.
• Can legally work in Taiwan.

職位概覽

業務主任負責客房與宴會銷售業務，依據飯店銷售策略與目標，積極開發及維繫既有與潛在客戶，透過客戶關係管理提升業績與市場佔有率。同時密切掌握市場及競業動態，確保客戶需求與飯店服務有效銜接，提供專業且即時的售前、售中及售後服務，並與各部門保持良好溝通協作，以達成飯店整體營運及營收目標。

職位敘述

• 客房及宴會銷售目標達成

依據飯店銷售策略及所負責區域、客戶與市場區隔，明確掌握年度、月度及每週客房及宴會銷售目標，制定並執行業務計畫，積極開發商機並達成業績目標。

• 客戶關係管理與業務開發

透過定期客戶拜訪及其他溝通方式，持續維繫既有客戶並積極開發潛在客戶，建立長期且穩定的客戶關係。妥善管理客戶帳戶，掌握需求、消費趨勢及業務機會，提升客戶忠誠度與飯店營收。

• 業務拜訪與市場推廣

執行每日客戶拜訪及業務開發，主動推廣飯店客房、宴會飲及相關產品。代表飯店參與國內外各項銷售活動、商務活動及市場推廣，提升飯店品牌知名度及市場曝光度。

• 銷售技巧與業務拓展

依照飯店及部門政策積極運用交叉銷售及向上銷售技巧，發掘客戶潛在需求，提升客房、宴會及餐飲產品的銷售機會。同時針對市場需求提出產品、促銷活動及行銷方案建議，以拓展客源及提升業務成果。

• 客戶需求與服務品質管理

確保客戶所確認之客房及宴會服務內容，在賓客入住或活動開始前及服務期間均獲得妥善安排與執行。即時回應客戶詢問、需求及意見，提供準確且最新的飯店資訊，並以專業態度處理客戶問題及抱怨，必要時協調相關部門共同解決，以確保賓客滿意度及服務品質。

• 售後服務與客戶關係維護

持續提供完善的售後服務，主動追蹤客戶使用飯店服務後的回饋，重視並妥善處理客戶意見及申訴。透過適當的客戶接待及關係維護活動，深化與既有及潛在客戶的合作關係，創造後續業務機會。

• 客戶資料與銷售紀錄管理

建立並每日維護所負責客戶之完整資料庫，確實更新客戶資訊、業務往來紀錄、銷售活動、業績產出、業務進度、客戶趨勢及市場動向。確保紙本及電子銷售紀錄完整、準確且即時，作為後續業務追蹤及銷售策略規劃之依據。

• 卓越顧客服務與體驗

主動預測並滿足顧客需求，透過每一次接觸、互動與場勘，提供卓越服務並創造令人印象深刻的品牌體驗。

• 銷售報告與業績追蹤

依飯店及部門規定，準備並準時提交每週、每月及其他所需之銷售報告，追蹤各客戶帳戶之業績與生產力。參與每日、每週及每月銷售會議，向行銷業務副總回報客戶活動、業務進度、市場趨勢及重要商機。

• 跨部門溝通與團隊協作

與飯店內各相關部門保持良好溝通與合作，確保客戶需求、訂單內容及服務安排能有效傳遞並落實。於客戶入住、宴會或餐飲活動前後，主動協調相關單位，確保各項服務符合客戶期待，並共同維護飯店整體服務品質。

• 遵循飯店政策與作業程序

遵守飯店及總公司所制定之各項政策、規章及標準作業程序，於職務範圍內依照相關規範執行業務，維護飯店品牌形象及專業服務標準。

• 其他主管交辦工作

依據行銷業務副總或直屬主管之指示，完成其他相關業務、專案及臨時交辦事項。

求才條件

• 具備良好的團隊合作精神與能力
• 個性外向、樂於與人互動
• 熟悉 Microsoft Office 辦公軟體操作
• 具備至少 3 年相關飯店業工作經驗
• 所有員工皆須維持整潔、專業且儀容端莊的形象
• 具備額外外語能力者優先考慮
• 請提供英文履歷（English CV）
• 需有合法在台工作的身份。