SALES EXECUTIVE

Key Responsibilities

1. Sales & Business Development

• Identify and develop new business opportunities and potential clients.
• Promote the company’s tour packages, destinations, FIT, group, MICE, and other travel products.
• Generate sales leads through networking, referrals, travel trade events, calls, emails, and business visits.
• Follow up consistently on quotations, proposals, and pending inquiries to convert opportunities into confirmed bookings.
• Achieve monthly, quarterly, and annual sales targets.
• Develop strategies to increase sales volume and improve conversion rates.

2. Client & Partner Relationship Management

• Build and maintain strong, long-term relationships with travel agencies, corporate accounts, wholesalers, and other partners.
• Understand clients’ travel requirements, preferences, budgets, and expectations.
• Provide timely, professional, and personalized responses to inquiries.
• Maintain regular communication with existing clients to encourage repeat business.
• Address client concerns professionally and coordinate with the relevant departments to provide appropriate solutions.

3. Quotations & Proposal Management

• Coordinate with the Operations/Product team regarding hotel rates, transportation, tours, guides, activities, and other services.
• Customize itineraries and travel packages according to client requirements and budget.
• Ensure quotations and proposals are submitted within agreed timelines.
• Follow up on all submitted proposals and maintain an updated sales pipeline.

4. Sales Conversion & Booking Coordination

• Manage the sales process from initial inquiry through confirmation.
• Negotiate rates and commercial terms within approved company guidelines.
• Coordinate confirmed bookings with the Operations and Reservations teams.
• Ensure all booking details, passenger information, payment requirements, and deadlines are properly communicated.
• Monitor outstanding payments and coordinate with clients when necessary.

5. Market & Product Development

• Monitor travel market trends, customer preferences, competitor offerings, and destination developments.
• Identify new destinations, products, hotels, excursions, and experiences that may generate additional business.
• Provide feedback to management regarding market demand, pricing, and customer expectations.
• Support the development of new packages, promotional offers, and sales campaigns.

6. Sales Visits & Business Networking

• Conduct regular sales calls and client visits.
• Participate in travel exhibitions, trade fairs, networking events, product launches, and industry meetings.
• Represent the company professionally when meeting clients and business partners.
• Develop a strong professional network within the travel and tourism industry.

7. Reporting & Performance Monitoring

• Maintain accurate records of leads, quotations, follow-ups, bookings, and sales activities.
• Submit regular sales reports and pipeline updates to management.
• Monitor individual sales performance against assigned targets.
• Analyze reasons for lost or unconverted business and recommend opportunities for improvement.