Sales Executive

• Assist in drawing up the marketing plan annually with the Sales Manager.

• Keeps a record on former, existing, potential clients and a profile of each of them.

• Organizes regular visits in accordance to a predetermined plan.

• Prepares a tentative monthly schedule to record all sales and other related activities for the preceding month.

• Ensures that all new clients have no negative credit references.

• Records all daily sales.

• Records the statistics of his/her sales accounts.

• Submits production reports on his/her list of accounts on a monthly basis.

• Familiar with the operation and application for the hotel’s computer / data processing system.

• Keeps himself/herself well informed about the operations especially in essential departments (Front Office, Housekeeping, F&B, and Banqueting etc.).

• Closely observes matters pertaining to competition (sites, prices, services offered on a regular basis – quarterly or more often if need be)

• Promotes the hotel as often as possible through entertaining, conducting, site inspections, and presentations etc. of the hotel.

• Pay visits to former, existing and potential clients in view of entering contracts with them, especially commercial accounts.

• Determine and recommend prospecting customers by analysing historical and other statistical information, participation in conducting customer interview and preparing customer call analysis reports.

• Defines precisely guest requirements and ensures that the guest services offered corresponds effectively to their requests.

• Solicit group, individual, banquet and other function business directly and jointly with others through the execution of the action plan.

• Provides after-sales service and in particular to ensure all guests complaints are taken seriously and discussed with the respective departments if necessary

• Receives in the hotel any important guests whom he has approached.

• Confirms verbal proposal in writing.

• Ensures that all complaints are reviewed, investigated and follow-up action is initiated.

• To develop & foster close and positive rapport with the public, guests, clients and members of the trade.

Job Types: Full-time, Permanent

Pay: RM3,000.00 - RM3,200.00 per month

Work Location: In person