Sales Executive

About the role

The Sales Executive is responsible for driving business growth by handling walk-in inquiries and managing leads from the hotel's official email. This role focuses on meeting sales targets, converting leads into confirmed bookings, and maximizing hotel revenue by efficiently managing all inquiries and opportunities.

Key responsibilities

• Greet and assist walk-in guests with inquiries, ensuring all potential leads are converted into bookings
• Provide detailed information about hotel services, room availability, pricing, and promotions to walk-in clients
• Achieve monthly sales targets for walk-in business as set by the management
• Manage and respond promptly to all inquiries from the hotel's official email, providing accurate and up-to-date information on rates, availability, and services
• Proactively follow up with potential clients to convert email inquiries into confirmed bookings
• Ensure all email correspondence is handled professionally, in line with hotel standards, and documented in the system
• Carry and achieve budgeted revenue targets for walk-in clients and email inquiries
• Develop and implement sales strategies to exceed sales targets, including promotional activities and follow-up on potential leads
• Build and maintain strong relationships with new and existing clients, ensuring customer satisfaction and repeat business
• Prepare and submit daily, weekly, and monthly sales reports on walk-ins, email inquiries, and converted business to Hotel Manager

About you

• Arrive for work on time, well-groomed and presenting a professional appearance to guests
• Responsible for preparing Proposal letter, Banquet Event Order, etc for the Sales department
• Responsible for conducting Coordination BEO Meeting on every Mondays, 4:30pm involved operation departments
• Responsible for improving online presence within Social Media channels and maintenance of social media and Websites as required
• Carry out competitor research and analysis, both locally and regionally
• Management and Maintenance of all sales database
• Coordination and execution of any direct mail campaigns
• Coordination and maintenance of all sales literature and campaigns and as required be involved in the production of marketing materials