Sales Executive

About us

CSH Holidays SDN BHD is a dynamic and customer-focused travel and umrah company dedicated to creating memorable experiences for our clients. With a passion for excellence and a commitment to delivering exceptional service, we specialise in crafting bespoke umrah and holiday packages with travel solutions that cater to diverse customer needs. We pride ourselves on our innovative approach to the travel industry and our ability to build lasting relationships with our clients.

About the role

We are seeking an enthusiastic and driven Sales Executive to join our team in Kuantan District, Pahang on a full-time basis. In this pivotal role, you will be responsible for driving sales growth and building strong customer relationships. As a Sales Executive, you will be at the forefront of our business, converting leads into loyal customers and promoting our umrah and holiday package, with others travel product and services. This position is essential to achieving our sales targets and expanding our market presence in the region.

What you'll be doing

• Identifying, prospecting and contacting potential customers through various channels including telephone, email and face-to-face meetings
• Presenting and promoting holiday packages, travel services and special offers to prospective clients in a compelling and persuasive manner
• Conducting needs assessments with customers to understand their travel requirements and preferences, recommending tailored holiday solutions
• Managing the complete sales cycle from initial inquiry through to contract closure and customer confirmation
• Building and maintaining a robust pipeline of leads and opportunities to meet and exceed monthly and quarterly sales targets
• Providing exceptional customer service and support throughout the booking process, ensuring customer satisfaction and retention
• Maintaining detailed and accurate records of customer interactions, quotations and transactions using company systems and databases
• Collaborating with internal teams including operations and customer service to ensure seamless delivery of travel packages
• Attending industry events, travel fairs and promotional activities to generate new business opportunities
• Continuously updating product knowledge and staying informed of industry trends, competitor offerings and market developments

What we're looking for

• Proven track record of success in a sales role, preferably within the travel, hospitality or tourism industry
• Excellent communication and interpersonal skills with the ability to build rapport and establish trust with clients
• Strong negotiation skills and the ability to close sales effectively whilst maintaining positive client relationships
• Self-motivated and results-driven with a demonstrated ability to meet and exceed sales targets consistently
• Proficiency in using customer relationship management (CRM) systems and Microsoft Office applications
• Excellent organisational skills with the ability to manage multiple priorities and deadlines simultaneously
• Knowledge of travel destinations, visa requirements, travel insurance and related industry products is advantageous
• Fluency in English and Bahasa Malaysia; additional languages are a plus
• A positive attitude, resilience and the ability to handle rejection constructively
• Flexibility and willingness to work outside standard hours when required for client meetings or events

What we offer

CSH Holidays SDN BHD offers a competitive compensation package combined with excellent career development opportunities. We provide a supportive and collaborative work environment where your contributions are valued and recognised. Our benefits include a competitive base salary with performance-based incentives and bonuses, professional development and training opportunities to enhance your sales skills and product knowledge, career progression opportunities within our growing organisation, flexible working arrangements where possible, and a team-focused culture that celebrates success. We are committed to fostering an inclusive workplace and encourage applications from all qualified candidates.

Apply now

If you are a passionate sales professional ready to make an impact in the travel industry, we would love to hear from you. Please submit your CV, a cover letter detailing your sales experience and achievements, along with your contact information. Join CSH Holidays SDN BHD and be part of a team that creates unforgettable holiday experiences for our clients.