Sales Executive

Sales Executive & Team Leader

Location: Ambedkar Colony, Chhatarpur, New Delhi

Working Hours: 9:45 AM to 6:30 PM

Working Days: 6 Days Working

Job Type: Full-Time | Work From Office

Joining: Immediate Joiners Preferred

About the Company

We are a growing healthcare and wellness company specializing in IBS (Irritable Bowel Syndrome) and IBD (Inflammatory Bowel Disease) wellness services and nutritional supplements.

We provide personalized health counselling, wellness services, and nutritional supplements to support customers in improving their quality of life.

Job Overview

We are looking for a Sales Executive & Team Leader who can manage individual sales responsibilities while also leading and supporting the sales team.

The candidate will be responsible for handling leads, customer communication, follow-ups, sales conversions, achieving individual targets, monitoring team performance, and ensuring that the sales team follows the company's sales process and SOPs.

The ideal candidate should have strong sales, communication, leadership, follow-up, reporting, and team-management skills.

Key Responsibilities

1. Individual Sales Responsibilities

Handle inbound and outbound customer leads through calls and WhatsApp.

Understand customer requirements and explain suitable wellness services and nutritional supplements.

Counsel customers professionally and build trust.

Follow up consistently with new and existing leads.

Handle customer objections and queries.

Convert qualified leads into customers.

Maintain accurate records of leads, follow-ups, and sales in CRM.

Achieve individual monthly sales targets.

Identify opportunities for repeat purchases, renewals, and additional services/products.

Coordinate with the operations team for customer onboarding and order processing.

2. Team Leadership & Management

Lead, guide, and monitor the sales team on a daily basis.

Allocate and distribute leads among team members when required.

Monitor individual team members' calling, follow-up, and conversion performance.

Track daily, weekly, and monthly sales performance.

Conduct regular team performance reviews.

Support team members in handling difficult customer objections and sales situations.

Help team members improve their sales pitches, communication, and closing techniques.

Ensure proper follow-up of all assigned leads.

Identify underperforming team members and provide corrective guidance.

Motivate the team to achieve monthly sales targets.

Escalate major performance or customer-related issues to management.

Ensure the team follows company sales processes, CRM practices, and SOPs.

3. Sales Monitoring & Reporting

Prepare and maintain daily sales reports.

Track:

Leads received

Calls made

Connected calls

Follow-ups

Interested customers

Conversions

Sales revenue

Pending leads

Lost leads

Analyse team performance and identify gaps.

Share daily/weekly performance updates with management.

Maintain accurate CRM and sales records.

Ensure no qualified lead is left without proper follow-up.

4. Training & Coaching

Train new sales team members on basic sales processes.

Explain company products, services, offers, and customer communication processes.

Conduct role-play and objection-handling practice.

Review sales calls and provide constructive feedback.

Help team members improve their conversion and follow-up techniques.

Support management in implementing new sales strategies and SOPs.

5. Customer Relationship Management

Ensure customers receive professional and timely communication.

Handle escalated customer complaints or difficult cases.

Maintain strong customer relationships.

Coordinate with operations and support teams to ensure smooth customer onboarding.

Monitor customer follow-ups after conversion where required.

Required Skills

Excellent communication and interpersonal skills.

Strong sales and convincing abilities.

Proven ability to achieve sales targets.

Leadership and team-management skills.

Strong follow-up and customer-handling skills.

Good objection-handling and negotiation skills.

Ability to analyse sales performance and identify gaps.

Basic knowledge of CRM, MS Excel, WhatsApp, and Email.

Strong reporting and coordination skills.

Ability to motivate and manage a team.

Comfortable working in a target-driven environment.

Self-motivated, responsible, disciplined, and proactive.

Eligibility

Qualification: Graduate in any stream.

Experience: 2–4 years of experience in Sales, Telecalling, Customer Support, Healthcare, Wellness, Pharmaceuticals, Nutraceuticals, or a related industry.

Previous experience as a Team Leader / Sales Team Leader / Senior Sales Executive will be preferred.

Candidates with proven team-handling and target-achievement experience will be given preference.

Immediate joiners preferred.

Candidate Profile

The ideal candidate should:

Have strong sales and leadership experience.

Be comfortable handling both individual sales and team-management responsibilities.

Be target-oriented and performance-driven.

Have the ability to identify sales gaps and take corrective action.

Be comfortable making and monitoring regular follow-ups.

Be capable of motivating team members.

Have a strong sense of ownership and accountability.

Be willing to learn about IBS, IBD, healthcare wellness services, and nutritional supplements.

Be comfortable working from office 6 days a week.

Key Performance Areas (KPIs)

Individual KPIs

Individual monthly sales target achievement.

Lead-to-customer conversion rate.

Follow-up completion.

Customer retention/repeat sales.

CRM accuracy.

Call and customer-handling performance.

Team KPIs

Team monthly sales target achievement.

Team conversion rate.

Lead follow-up efficiency.

Individual team member performance.

Team attendance and productivity.

CRM and reporting accuracy.

Improvement in underperforming team members.

Overall team retention and performance.

Salary & Benefits

Competitive salary based on experience and leadership capability.

Performance-based incentives/growth opportunities.

Professional training and continuous learning.

Leadership and career-growth opportunities.

Supportive and professional work environment.

Opportunity to grow into a senior sales/management role based on performance.

Pay: ₹20,000.00 - ₹25,000.00 per month

Work Location: In person