Sales Executive – E-commerce | Domestic Voice Process

Job Title: Sales Executive – E-commerce | Domestic Voice Process

Location: Indore
Work Mode: Work From Office
Employment Type: Full-Time
Salary: ₹21,000–₹23,000 CTC + up to ₹2,000 PLI
Working Days: 6 Days
Week Off: 1 Rotational Week Off

Job Description

We are hiring Customer Support Executives for a Domestic E-commerce Voice Process in Indore.

The role involves handling customer calls, resolving queries, providing appropriate solutions, and ensuring a smooth customer experience.

Eligibility:

• Graduation is mandatory.
• Minimum 6 months of relevant sales/customer-facing experience.
• Experience in Sales, Tele-sales, Insurance, Seller Support, Customer Support with sales exposure, or similar roles will be considered.
• Good Hindi and English communication skills.
• Comfortable working from office.
• Immediate joiners preferred.

Key Responsibilities:

• Handle inbound/outbound customer calls.
• Understand customer queries and provide appropriate solutions.
• Assist customers with orders, products, services, and related queries.
• Handle customer concerns professionally.
• Maintain accurate customer interaction records.
• Achieve assigned quality and performance targets.
• Coordinate with internal teams whenever required.

Work Schedule:

• 6 working days
• 1 rotational week off
• 9-hour shift including 1-hour break
• Shift timings fall within 9:00 AM–9:00 PM
• Work From Office

Compensation:

• ₹21,000 CTC + ₹2,000 PLI OR
• ₹23,000 CTC + ₹2,000 PLI
• Salary will depend on previous CTC, experience, and company norms.

Work Location: Indore, Madhya Pradesh

Immediate Joiners Preferred

Pay: Up to ₹25,000.00 per month

Work Location: In person