Sales Executive / Manager

Key Responsibilities - Executive

• Identify and develop new customers and business opportunities in freight forwarding and logistics.
• Conduct sales visits, cold calls, meetings, and presentations to prospective customers.
• Maintain and strengthen relationships with existing customers.
• Understand customers' logistics requirements and propose suitable freight and logistics solutions.
• Prepare quotations and negotiate rates and commercial terms with customers.
• Coordinate with the operations and pricing teams to ensure competitive and accurate quotations.
• Follow up on quotations, sales leads, and business opportunities.
• Achieve monthly and annual sales targets and gross profit objectives.
• Monitor market trends, competitor activities, and freight rates.
• Maintain accurate customer information, sales activities, and opportunities in the company system.
• Follow up on shipment-related issues and coordinate internally to ensure customer satisfaction.
• Attend industry events, exhibitions, and networking activities when required.
• Ensure proper collection and follow-up of outstanding customer payments.
• Prepare regular sales reports and provide updates to management.

Key Responsibilities - Manager

• Develop and execute sales strategies to achieve company revenue and gross profit targets.
• Lead, manage, coach, and motivate the sales team.
• Set individual and team sales targets and monitor performance against KPIs.
• Identify new markets, industries, customers, and business opportunities.
• Develop and maintain strong relationships with key customers and strategic accounts.
• Personally manage major/key accounts and high-value business opportunities.
• Negotiate freight rates, service agreements, contracts, and commercial terms with customers.
• Work closely with pricing, operations, customer service, and management teams to develop competitive solutions.
• Monitor market conditions, competitor activities, freight rates, and industry trends.
• Develop business opportunities across sea freight, air freight, cross-border trucking, warehousing, customs clearance, and supply chain solutions.
• Review sales pipelines, quotations, conversion rates, revenue, and gross profit on a regular basis.
• Establish and maintain strong relationships with shipping lines, airlines, agents, overseas partners, and other logistics stakeholders.
• Ensure the sales team maintains accurate customer records and sales pipelines.
• Conduct regular sales meetings and performance reviews.
• Prepare sales forecasts, budgets, and management reports.
• Resolve major customer issues and ensure high levels of customer satisfaction.
• Support credit control and ensure customers comply with agreed payment terms.
• Participate in customer meetings, business reviews, exhibitions, networking events, and industry functions.
• Develop long-term strategies to increase market share and profitability.

Requirements

• Diploma or Bachelor's degree in Business, Logistics, Supply Chain, Marketing, or a related field.
• 2–8 years of sales experience in freight forwarding, logistics, shipping, or related industries.
• Existing customer/network contacts in freight forwarding or logistics will be an advantage.
• Good knowledge of sea freight, air freight, trucking, customs clearance, and logistics services.
• Strong knowledge of international freight forwarding and logistics operations.
• Strong communication, negotiation, and presentation skills.
• Self-motivated, target-oriented, and able to work independently.
• Good command of English; additional languages are an advantage.
• Ability to lead a team while also managing strategic/key accounts.
• Willingness to travel for customer visits.