Sales Executive (Tour Apprentice)

We are looking for a passionate and customer-oriented Sales Executive with

commission

— your earnings will be directly linked to your sales performance! You will be the first point of contact for our clients. This role is not only about delivering excellent customer service before, during, and after their travel experience, it also requires a strong sales mindset to promote our travel packages, upsell products, and help customers customize their ideal journeys. You will handle inquiries, manage bookings, resolve issues, and ensure smooth travel operations while building long-term customer relationships.

Job Responsibilities:

1. Customer Enquiries & Sales

Respond promptly to phone calls, emails, live chats, social media, and in-person queries.

Provide accurate information on travel packages, itineraries, transport schedules, visa requirements, insurance, and special requests.

Recommend and sell suitable travel products, customizing packages to meet customer needs.

Actively promote seasonal promotions, loyalty programs, and upselling opportunities.

2. After-Sales Service

Monitor bookings to ensure timely confirmations and ticket issuance.

Follow up with customers before departure to ensure readiness.

Address and resolve post-travel feedback or complaints professionally.

3. Operations Coordination

Liaise with tour leaders, guides, transport providers, and hotels for smooth service delivery.

Support operational teams in handling travel documents and logistics.

Ensure travel itineraries are up-to-date and accurate.

4. Customer Relationship Management

Build and maintain strong relationships with repeat customers.

Develop strategies to enhance customer satisfaction and loyalty.

5. Administrative Duties

Maintain accurate customer records and booking details in the system.

Prepare daily/weekly reports on inquiries, sales, and service issues.

Job Requirements:
Minimum GCE ‘O’ Level / Diploma or equivalent qualification or equivalent work experience.

Strong communication and interpersonal skills.

Proven ability or interest in sales and achieving targets.

Customer-focused, proactive, and able to work under pressure.

Proficient in Microsoft Office and comfortable with booking systems.

Must be able to

work on shift, weekends and public holidays

.

1–2 years of experience in the travel industry will have an advantage

EU HOLIDAYS PTE. LTD.

was founded in late 2010 by a group of dynamic and innovative travel professionals with a shared vision: to redefine the travel experience for customers. Guided by a commitment to quality and creativity, the company grew rapidly in its first five years, expanding into specialised business units to better meet diverse customer needs.

EU MICE (2013):
Dedicated to corporate and incentive travel solutions

EU Asia (2013):
Specialising in curated travel experiences across Asian destinations

EU Vacations (2014):
Established to serve the Malaysian market with tailored holiday packages

Despite being a young company, EU Holidays has earned strong recognition from customers and industry partners alike. We are proud recipients of multiple accolades, including the

Asia Excellence Award

,

Singapore Excellence Award

,

Singapore Quality Brands Award

, and numerous

Weekender Travellers' Choice Awards

. We have also been honoured by

TripZilla.sg

and achieved the prestigious

Singapore Prestige Brand Award

in 2017.

Today, EU Holidays continues to grow as a trusted travel brand, delivering exceptional experiences through passion, customer‑centric service, and continuous innovation.