Sales Executive – Voice Process (Outbound)

Job Summary

We are looking for an energetic and target-oriented Sales Executive – Voice Process to handle outbound calls and generate sales for our diagnostic services. The candidate will be responsible for contacting prospective and existing customers, understanding their requirements, explaining diagnostic tests and packages, and converting leads into bookings.

Key Responsibilities

• Make outbound calls to prospective and existing customers from provided leads.
• Promote diagnostic tests, health packages, preventive health checkups, and related services.
• Understand customer requirements and recommend relevant services based on approved company information.
• Convert leads and customer enquiries into confirmed test bookings.
• Achieve daily, weekly, and monthly sales and conversion targets.
• Follow up with customers who have shown interest but have not yet completed their booking.
• Explain test/package details, pricing, offers, appointment availability, and home sample collection services accurately.
• Maintain proper customer information and call records in the CRM.
• Handle customer objections professionally and work toward successful conversion.
• Coordinate with operations/customer service teams to ensure smooth booking and service delivery.
• Maintain a high standard of customer service and professional communication.
• Follow company SOPs, calling scripts, quality standards, and data confidentiality requirements.
• Share customer feedback and recurring objections with the team to improve sales performance.

Key Skills

• Excellent verbal communication and convincing skills.
• Strong sales and negotiation abilities.
• Good listening and customer-handling skills.
• Target-oriented and self-motivated approach.
• Ability to handle objections and close sales.
• Comfortable making a high volume of outbound calls.
• Basic computer and CRM knowledge.
• Good knowledge of Hindi and English; knowledge of other regional languages is an advantage.

Eligibility

• 12th pass / Graduate.
• 1–3 years of experience in outbound sales, telecalling, telesales, or voice process preferred.
• Experience in diagnostics, healthcare, insurance, or pharmacy is an advantage.
• Freshers with strong communication and sales skills may also be considered.

Performance Metrics

• Daily outbound calls
• Lead conversion rate
• Booking conversion
• Revenue/sales achievement
• Follow-up effectiveness
• Customer experience and call quality
• Adherence to process and CRM documentation

What We Offer

• Competitive salary + performance-based incentives
• Training and product/process knowledge
• Career growth opportunities
• Supportive work environment

Location: Noida, Sec-62
Work Mode: Work from Office
Salary: 19-24K
Incentives: Lucrative Incentives

Pay: ₹19,000.00 - ₹23,000.00 per month

Benefits:

• Food provided
• Leave encashment
• Paid sick time
• Paid time off

Work Location: In person