Sales Expert

Who you are

• A strong track record in sales - consistently meeting or exceeding quota in a performance-driven environment
• Experience in building customer rapport: confident in positioning and objection handling, with a relationship-led approach in a B2C environment or with a lifestyle brand, across phone and written word
• Proven ability to multi-task across inbound and outbound enquiries across live chat, phone, and email; balancing speed and attention to detail with personalization
• Comfort working independently: managing pipeline, flagging risks, and making proactive decisions
• Collaborative mindset: able to demonstrate teamwork across mutli-functional/timezone teams. You are proactive with regards to sharing insights
• Growth mindset: openness to coaching, willingness to mentor peers, and a drive to continuously raise the bar. Hungry to see your own performance grow, as well as the team’s
• Passion for travel and human connection - you’ll need to resonate with Flash Pack’s mission and customer base
• Adaptability: thrives in a high-growth, startup-style environment with change and ambiguity
• We’re after the right person and if you don’t quite hit all the criteria, we’d still encourage you to apply. We’d love to chat and see if you could be a great fit for Flash Pack

What the job involves

• As a Sales Expert, you’ll play a pivotal role in driving Flash Pack’s growth - engaging new customers, guiding them through the buying process, and handling objections with confidence
• We’re looking for an experienced and target-driven Sales Expert to join our Sales team in the US!
• As a Sales Expert, you’ll play a pivotal role in driving Flash Pack’s growth - engaging new customers across phone, chat and email guiding them through the buying process, handling objections with confidence and consistently exceeding conversion targets
• You’ll manage your sales pipeline independently, including actioning follow ups, while also raising the bar for sales effectiveness across the team
• This is a high-impact sales role where you’ll connect deeply with prospective travellers, guide them through emotionally significant decisions and deliver outstanding results
• At the same time, our sales function is evolving - we’re building stronger structures, playbooks, and best practices, so you’ll have the chance not just to succeed individually, but to help shape how we sell, to refine processes, and share insights that influence the way our entire team operates
• You'll have a set roster of hours with occasional flexibility to support team sickness, leave or peak periods
• Please note these periods may fall on weekends, public holiday shifts, or evenings
• Owning your pipeline: managing inbound phone, email, and live chat leads with speed, precision, and care to consistently exceed quota and conversion benchmarks
• Building trust with customers: using discovery questions, storytelling, and empathy to guide travellers toward booking their next big adventure
• Adapting and innovating: tailoring approaches to different customers, testing creative tactics, and flagging risks or shifts in behaviour to managers early
• Driving team effectiveness: sharing best practices, contributing to sales scripts, crafting team wide AI efficiency levers and contributing to objection-handling playbooks
• Collaborating across time-zones: provide handovers between timezone teams, sharing insights

The application process

• This role will be available for applications until 09:00 (BST) on Friday 18th September
• An initial Screen with our Senior Talent Partner to get to know you a bit more and share more info about the company and Flash Pack (30 mins)
• An interview + case study with our Head of CX Growth, to hear more about your background and experience and to give you a deep dive into the role (60 mins)
• Meet with one of our founders for any final questions you or we have (45-60 mins)

Benefits

• Remote flexible: We are a remote flexible business with employees across the globe. Our regional teams get together about every 6-8 weeks for collaboration and social interaction, and we do all-team virtual socials every 4-6 weeks
• Flexible working hours: We know everyone works best differently so you can choose to work in a way that suits you and you team. all we ask is that you are available 3 hours of overlap per day with your core teams
• Transparent salary bandings with Growth opportunities: Our progression and compensation framework is completely transparent to our Flash Packers. We benchmark our salaries annually, and performance and compensation reviews take place bi-annually
• Stock Options: We believe everyone should share in the success of Flash Pack, so all employees get stock options after your first year of employment
• Matched Pension: We want you to feel prepared for the future, so we will match your pension up to 5% (UK employees only). In the US, our EOR partner matches contributions at a rate of 2% of earning per pay period
• Unlimited Mental Health & Wellbeing Support: Access to therapy and counseling services through Oliva are available to ensure you feel supported and enabled at all times
• Enhanced Parental Leave: No matter how your family gets started, you'll be supported here. We offer 15 weeks full pay if you're the primary caregiver & 4 weeks full pay if you're the secondary caregiver. Ask about our comprehensive offering
• Enhanced and Flexible Annual Leave: You'll get 25 days annual leave, plus your bank holidays. If you celebrate different holidays, you can use these days elsewhere! In addition, we close between Christmas and New Year. Plus, you'll get your birthday off every year, and an additional day leave for each year at Flash Pack (capped at 5 days). (Annual leave policies vary based on the country of employment)
• Work from abroad: Experience new cultures, meet inspiring people and fuel your creativity with the opportunity to work from abroad for 45 days of the year
• A diverse and inclusive team: We recognise and celebrate the diversity of our team and celebrate each and everyone one! We're led by a BAME female CEO and have employee groups such as our Neurospicies who help us make Flash Pack better each and every day! DEI&B is the golden threat that ties our culture together, weaving it through the every fiber of our ways of working, policies, benefits and code of conduct
• Flash Pack Adventure: Experience the magic of Flash Pack firsthand with the opportunity to travel and join one of our unforgettable adventures after your first year of employment
• Life-Change Care Plans: Our Care Plans focus on personalised accommodations, flexibility and understanding in order to provide the right level of support for each individual. This covers, but is not limited to life changes involving: miscarriage, pregnancy loss, IVF, menopause and gender transition
• Refer someone in: If you bring a new team member to the pack, you'll get a £1000 bonus!