Sales Group Manager (BPO)

Sales Leadership & Strategy Lead the team in meeting and exceeding revenue targets. Generate new business and close deals while modeling best practices. Provide expertise in sales techniques, product knowledge, and client engagement. Collaborate with Marketing and Operations for seamless sales-to-service alignment. People Management & Coaching Manage, coach, and motivate Inside Sales Representatives. Conduct 1:1s, performance reviews, and coaching sessions. Provide feedback, resolve conflicts, and maintain a positive team culture. Goal Setting & Development Planning Set clear goals, KPIs, and development paths for team members. Create personalized growth plans for career progression. Track performance and implement skill and productivity improvement strategies. Operational Excellence Ensure effective pipeline management, forecasting, and CRM accuracy. Monitor metrics to spot trends, opportunities, and risks. Streamline sales processes for efficiency and scalability. Reporting & Analytics Deliver regular performance reports to senior leadership. Analyze sales data to identify improvement areas. Leverage insights to design training and development initiatives.