Sales Head

Sales Head

Location: Tondo, Manila
Work Arrangement: Onsite

Job Overview

We are looking for an experienced, results-driven, and adaptable Sales Head to lead our sales team and drive the growth of our second-hand and refurbished laptop business.

The ideal candidate has strong sales leadership experience, excellent knowledge of laptop specifications and computer hardware, and the ability to effectively communicate product features and value to customers. You should be comfortable working in a fast-paced environment, adapting to changing market conditions, and leading a team toward clear sales targets.

As Sales Head, you will be responsible for overseeing daily sales operations, developing sales strategies, coaching the sales team, monitoring performance, and helping the business maximize sales opportunities.

Key Responsibilities

Sales Leadership & Management

• Lead, manage, and motivate the sales team to achieve monthly and annual sales targets.
• Set sales goals, monitor individual and team performance, and implement action plans to improve results.
• Provide regular coaching, training, and guidance to sales staff.
• Monitor sales activities, customer inquiries, quotations, follow-ups, and conversions.
• Develop strategies to increase sales volume, revenue, and customer retention.
• Identify sales opportunities and develop approaches to maximize business potential.
• Lead by example and maintain a high standard of professionalism and customer service.

Laptop Product Knowledge

• Maintain strong knowledge of laptop specifications, configurations, features, and performance.

• Understand and confidently explain key specifications such as:

  • Processor/CPU
  • RAM and storage capacity
  • SSD vs. HDD
  • GPU/graphics
  • Display size and resolution
  • Battery condition and performance
  • Ports and connectivity
  • Operating system and compatibility
  • Laptop generation, model, and series

• Understand the differences between brands, models, generations, and configurations.

• Assess and explain the value and suitability of second-hand and refurbished laptops based on customer needs and budget.

• Guide the sales team in recommending appropriate laptop models to customers.

• Stay updated on current laptop models, specifications, market prices, and customer preferences.

Sales Strategy & Business Development

• Develop and implement sales strategies appropriate for the second-hand and refurbished laptop market.
• Monitor market trends, competitor pricing, customer demand, and product availability.
• Identify opportunities for new sales channels, partnerships, promotions, and customer segments.
• Work with management to develop pricing, promotions, bundles, and sales campaigns.
• Analyze sales performance and recommend strategies to improve profitability and overall sales results.
• Help develop strategies for slow-moving inventory and maximize product turnover.

Customer Management

• Ensure customers receive accurate, professional, and helpful product recommendations.
• Handle escalated customer concerns and assist the sales team with difficult or high-value transactions.
• Build strong relationships with customers, repeat buyers, and business clients.
• Ensure the team provides accurate information regarding product specifications, condition, warranty, and inclusions.
• Promote a customer-focused sales culture within the team.

Inventory & Product Coordination

• Coordinate with inventory, technical, and operations teams regarding available laptop units.
• Understand product condition, specifications, testing results, and other relevant product information.
• Help ensure sales staff are properly informed about available inventory and product updates.
• Provide feedback on customer demand and product preferences to management.
• Assist in identifying products or specifications with strong sales potential.

Reporting & Performance Monitoring

• Prepare and review sales reports, forecasts, and performance summaries.
• Monitor sales targets, conversion rates, average transaction values, and other relevant sales metrics.
• Analyze sales results and identify areas for improvement.
• Provide management with regular updates regarding sales performance, market conditions, and customer feedback.

Qualifications

• Bachelor's degree in Business Administration, Marketing, Management, Information Technology, or a related field is preferred.
• At least 2 years of experience in a sales leadership, supervisory, or management role.
• Proven experience in leading, coaching, and managing a sales team.
• Strong knowledge of laptops, computer hardware, and laptop specifications.
• Experience selling laptops, computers, electronics, IT products, or similar products is highly preferred.
• Strong understanding of laptop processors, RAM, storage, graphics, displays, battery condition, ports, and other key specifications.
• Able to compare different laptop models and explain their advantages and limitations to customers.
• Experience in second-hand, refurbished, pre-owned, or consumer electronics sales is an advantage.
• Strong understanding of sales processes, customer handling, negotiation, and closing techniques.
• Excellent communication, presentation, and interpersonal skills.
• Strong analytical and problem-solving skills.
• Results-oriented and comfortable working with sales targets and performance metrics.
• Highly adaptable and able to respond effectively to changing market conditions, customer demands, and business priorities.
• Proactive, resourceful, and capable of making sound decisions in a fast-paced environment.
• Strong organizational and time-management skills.
• Proficient in Google Workspace, spreadsheets, and other sales/productivity tools.
• Willing to work onsite in Tondo, Manila.

What You'll Gain

• Leadership Experience — Lead and develop a growing sales team in a fast-paced technology business.
• Technology & Product Expertise — Deepen your knowledge of laptops, computer hardware, specifications, and refurbished products.
• Business Growth Exposure — Play a key role in developing sales strategies and expanding the company's market presence.
• Performance-Based Environment — Take ownership of sales targets, team performance, and business results.
• Continuous Learning — Stay updated on changing laptop technologies, market trends, customer preferences, and sales strategies.

Who We're Looking For

We are looking for someone who is more than just a salesperson. You should be a leader who understands laptops, knows how to sell based on customer needs, and can adapt quickly to a changing market.

If you have the leadership experience, product knowledge, sales skills, and drive to grow a second-hand laptop business, we encourage you to apply.