SALES INTERNAL

Job Title:

Sales Assistant / Customer Service Representative

Who we are:

Panelquip is a family-owned and operated manufacturer and distributor of building products, serving the building industry for over 20 years.

Our commitment to supplying a friendly, professional, and efficient service, combined with our unique and high-quality product range, has made us a trusted name in the industry. Now employing just over 15 employees we are looking to grow our business.

For more information, visit our website at: www.panelquip.com.au

About the Role:

We are looking for an enthusiastic high-energy individual keen to make an impact. Reporting directly to the Customer Service Manager, your key duties will involve interacting with customers, handling order processing, and overseeing the coordination of customer orders to guarantee seamless and effective operations.

This role requires strong communication skills, both written and verbal, and a commitment to providing outstanding customer service. As a customer service operator, you will be the first point of contact for our customers, assisting them with inquiries, order placements, and any after-sales support needed. Your role is crucial in maintaining the high level of service excellence that Panelquip is known for in the building industry.

As a Customer Service Representative, your duties will involve:

• Serving customers with a professional and friendly approach
• Processing customer orders accurately and efficiently
• Coordinate customer orders, ensuring timely delivery and customer satisfaction
• Addressing and resolving customer inquiries and issues
• Maintaining up-to-date knowledge of products and services
• Collaborating with the warehouse and logistics teams to ensure order accuracy

To be successful in the role you will need to possess the following skills and experience:

• Front-end wholesale experience
• Contact/Call Centre experience
• Strong written and verbal communication skills
• Proficiency in order management systems and Microsoft Office
• Ability to multitask and handle high-volume customer inquiries
• Excellent problem-solving skills and attention to detail
• A positive attitude and the ability to work effectively in a team
• Available to work Monday - Friday between 6:30am - 5pm