Sales Ledger Controller

Overview

We are looking for an experienced and motivated Sales Ledger / Credit Controller to join our Finance team.

This is a varied role combining sales ledger, credit control, cash allocation, customer account management and order/invoice processing. You will play an important role in maintaining accurate customer accounts, managing outstanding debt and supporting the wider business in managing credit risk and cash flow.

You will work closely with customers, Sales and Order Processing, as well as other internal teams, so strong communication skills and a practical, commercial approach are essential.

Responsibilities

Cash & Sales Ledger

• Post daily cash receipts accurately to customer accounts.
• Allocate payments and maintain accurate sales ledger records.
• File customer remittances and maintain appropriate supporting documentation.
• Investigate and resolve payment allocation queries.

Credit Control & Customer Accounts

• Monitor customer accounts and proactively chase overdue payments.
• Issue payment reminders and statements in line with company procedures.
• Liaise with customers regarding outstanding balances, credit limits and account status.
• Respond promptly and professionally to customer and internal sales ledger queries.
• Maintain accurate customer and contact information.

Credit Risk & New Accounts

• Review new credit applications and carry out appropriate credit checks.
• Work closely with Sales to assess and approve new credit accounts in accordance with company policy.
• Open new customer accounts where the required credit criteria have been met.
• Monitor daily credit alerts and take appropriate action to manage potential financial risk.
• Review existing customer accounts and recommend appropriate credit-control action where required.

Orders & Invoicing

• Post sales orders and issue customer invoices accurately and promptly.
• Process direct orders by posting purchase orders and creating the corresponding sales orders.
• Process customer returns and ensure accounts are adjusted correctly.
• Raise manual credit notes following the appropriate internal approval process.
• Work closely with Sales and Order Processing to release or hold orders based on customer account status.

Reporting & Debt Recovery

• Issue customer statements on a fortnightly basis.
• Manage automated payment reminders through Power Automate.
• Escalate overdue accounts for further recovery action where appropriate.
• Refer qualifying overdue debts to external legal or debt-recovery providers.
• Process debt claims and correspondence received from liquidators accurately and efficiently.

Requirements

We are looking for someone who is organised, commercially aware and confident dealing with customers and internal stakeholders.

You will ideally have:

• Previous experience in credit control, sales ledger or accounts receivable.
• Good understanding of credit control and debt-recovery processes.
• Strong attention to detail and accuracy.
• Good communication and negotiation skills.
• Confidence dealing with customers regarding overdue payments.
• The ability to manage your own workload and prioritise effectively.
• A proactive approach to identifying and resolving issues.
• Good Excel and general IT skills.
• The ability to work collaboratively with Sales and other departments.

Experience using CreditSafe, Power Automate or an ERP/accounting system would be advantageous, but training can be provided for the right candidate.

What We Offer

• 25 days' annual leave + bank holidays
• A varied role with exposure to both credit control and wider finance operations.
• The opportunity to work closely with Finance, Sales and senior management in a growing business.

Pay: £28,000.00-£30,000.00 per year

Benefits:

• Free parking
• On-site parking

Work Location: In person