SALES MANAGER

Sales Manager

Hotel Granada Johor Bahru

05 August 2020

• Responsible for Corporate and Travel Agent Room Sales for the hotel/resorts.
• Clear understanding of the hotels/resorts business strategies then set goals and to determine action plans to meet those goals.
• Update action plans and financial objectives quarterly.
• Identify new markets and business opportunities and increase sales.
• Represent hotels in various events and exhibition.
• Implements all sales action plans related to market areas as outline in the marketing plan.
• Conducts daily sales calls and arrange site inspection trips to hotels/resorts by corporate clients.
• Able to provide quick and timely responses, immediate communication to the properties, develop professional long term business relationships.
• Provide the highest quality of service to the customer at all times.
• Participates in sales calls with member of sales team to acquire new business and/or close on business.
• Executes and supports the operational aspects of business booked (e.g. generating quotation, Corporate Rate Agreement, writing contract, customer correspondence).
• Able to support hotels/resorts service and relationship strategy, driving customer loyalty by delivering service excellence throughout each customer experience.
• Develop strong relationships with on property front office team to ensure working in unity and always striving to achieve the same goals.
• Accompany sales team on sales calls to potential clients to assist in development of the account and to access the effectiveness and sales skills of the sales person.
• Attending all department and hotel/resorts meetings as necessary.
• Targeting key accounts potential for the company.
• Builds and strengthens relationship with existing and new customers to enable future bookings. Activities include sales calls, entertainment, FAM trips, trade shows, etc.
• Develops relationships within community to strengthen and expand customer base for sales opportunities.
• Manages and develops relationships with key internal and extrernal stakeholders.
• Acuqiring and developing new business accounts and preparing sales proposals for clients.
• Closely following up on all business leads within a 24 hours response time line to clients.

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