Sales Manager

JOB SUMMARY:

The Sales Manager is responsible for driving revenue growth and managing the end-to- end sales process for premium automotive services including car detailing, paint protection film (PPF), vehicle wrapping, ceramic coating, and mechanical repairs for luxury vehicles. This role focuses on high-end clientele, ensuring exceptional service, strong client relationships, and premium brand positioning.

DUTIES RESPONSIBILITIES:

1. Sales Strategy and Revenue Growth

• Develop and execute sales strategies tailored to the luxury automotive segment.
• Meet or exceed sales targets for detailing, wrapping, mechanical, and related premium services.
• Identify new revenue opportunities through upselling and cross-selling.

2. Client Relationship Management

• Build and maintain long-term relationships with high-end clients, car collectors, and enthusiasts.
• Provide personalized consultations, service recommendations, and quotations based on client needs.
• Ensure a seamless customer experience from inquiry to after-service follow-up.

3. Team Leadership and Performance Management

• Lead, train, and supervise a team of sales executives or service advisors.
• Set individual sales targets and monitor team performance.
• Provide coaching and motivation to ensure high standards of customer service and professionalism.

4. Marketing and Business Development

• Work closely with the marketing team to develop promotions, digital campaigns, and VIP engagement events.
• Represent the brand at luxury car shows, club events, and networking functions.
• Monitor competitors and market trends to stay ahead in premium automotive service offerings.

5. Service Coordination and Quality Assurance

• Coordinate with detailing technicians, wrapping specialists, and mechanics to ensure accurate job scheduling and client expectations.
• Review job quality before vehicle handover to ensure premium standards.
• Address customer concerns or feedback promptly and professionally.

6. Reporting and Administration

• Maintain accurate records of sales, inquiries, client interactions, and forecasts using CRM tools.
• Generate weekly/monthly sales performance reports and recommend improvements.
• Assist in pricing strategy and package creation based on market positioning.

Qualifications

• At least 3–5 years of relevant experience in sales management, automotive sales, business development, or related industries.
• Experience in handling sales teams within the automotive protection, detailing, window tint, PPF, vinyl wrap, or aftermarket industry is an advantage.
• Proven experience in sales leadership, client relationship management, and revenue generation.