Sales Manager

Department: Sales

Reports To: Director of Sales

Supervises: Sales Coordinator

Revised: February 2026

Position Summary

Implements and executes hotel's sales activities for assigned market segments to maximize profitability and guest satisfaction.

Key Responsibilities

• Achieve budgeted sales goals through sales calls and lead cultivation.
• Communicate with departments regarding group arrivals and needs.
• Network with community organizations.
• Assist with sales budget and marketing plan.
• Submit reports and special projects on time.
• Handle guest complaints using Guest Service Recovery method.
• Maintain account files and competitive awareness.
• Schedule tours and client presentations.
• Maintain safe and organized work area.
• Perform other duties as needed.

Qualifications

• Professional verbal and written communication skills.
• Knowledge of budgeting, forecasting, and marketing.
• Weekend/holiday availability; travel required.
• Basic to intermediate computer skills.
• Prefer 2+ years experience in comparable role.

Job Environment

• Primarily indoors; some outside travel.
• Significant walking and standing.
• Some light lifting.
• Infrequent bending or stooping.

Benefits

• Medical, dental, vision, and prescription drug coverage
• 401(k)
• Flexible Spending Account
• Employer-sponsored life insurance
• Employer-sponsored short-term and long-term disability
• Employee Assistance Program
• Voluntary life insurance
• Vacation and paid holidays