Sales Manager

POSITION SUMMARY:

• Responsible for achieving sales targets and developing new business opportunities, maintaining customer relationships, and ensuring customer satisfaction while contributing to the company's revenue and profitability goals.
• Regularly source competitive freight rates for East Malaysia shipments.

ESSENTIAL FUNCTIONS:

• Maintain and develop new customer accounts in East Malaysia (Sabah & Sarawak), ensuring achievement of sales and profitability targets.
• Conduct market research to identify industry trends, customer needs, and competitor activities.
• Prepare and execute sales plans to maximize revenue and market share.
• Understand customer requirements and propose suitable products and solutions.
• Handle customer complaints and coordinate resolutions with relevant departments.
• Prepare quotations and negotiate pricing, delivery schedules, and commercial terms.
• Follow up on quotations and convert opportunities into sales orders.
• Coordinate with production, logistics, and customer service teams to ensure timely order fulfilment.
• Monitor order status and communicate updates to customers.
• Work closely with the finance team to monitor customer credit limits and payment status.
• Follow up on overdue payments and support collection efforts when necessary.
• Prepare sales forecasts, pipeline reports, and market intelligence reports.
• Regularly source and compare freight quotations for East Malaysia to optimise shipping costs.

PERSON SPECIFICATION:

• Education: Degree in Business, Sales & Marketing, or related fields.
• Experience: Minimum 3 years of sales experience, including at least 2 years in a managerial or supervisory role.
• Knowledge, Skills & Ability: (i) Preferably with sales experience in the steel industry or a related industrial sector. (ii) Strong communication, negotiation, and interpersonal skills. (iii) Proficient in Microsoft Office. (iv) Fluent in Mandarin, with Mandarin as the primary language of communication; good command of English would be an added advantage.
• Self-motivated, target-oriented, and willing to travel.
• Possess own transport and a valid driving license.