Sales Manager 销售经理

岗位职责/职位描述

FINANCIAL RETURNS 财务回报

• Validate of the potential of assigned accounts and create account plans as per the IHG hotels Business Development standard operating procedures

根据洲际酒店集团的业务发展标准操作流程，验证所分配客户的潜力，并制定客户计划

• Develop the assigned account portfolio to meet set goals and maximise profitability

开发指定的客户组合，以满足设定的目标和最大化的利润

• Gather information on current and prospective clients / contacts to generate incremental business

收集当前和潜在客户/联系人的信息，以产生增量业务

• Maintain effective control of sales expenses

保持对销售费用的有效控制

PEOPLE 团队

• Use both account interaction and publicly available tools to monitor competitors' activities as it relates to both the hotel and the portfolio of accounts and share relevant information with key stakeholders in line with hotel procedures

使用客户互动和公开可用的工具来监控竞争对手的活动，因为它涉及到酒店和客户组合，并根据酒店流程与关键利益相关者共享相关信息

• Provide feedback to management on changing market conditions, including competition and market trends

向管理层提供市场情况的反馈，包括竞争和市场趋势

• Involve Director of Sales where appropriate on sales calls and sales meetings

适当时让销售总监参与销售电话和销售会议

• Communicate to his/her superior any issues encountered and other relevant information

与他/她的上级沟通遇到的任何问题和其他相关信息

• Attend and participate in and where appropriate, organise training sessions, daily briefings and other meetings as required

根据需要参加或参与培训、每日简报和其他会议

• Where applicable, supervise, manage and train Business Development Executives and Business Development Coordinators in carrying out their responsibilities

在适当的情况下，监督、管理和培训业务开发主管和业务开发协调员，使其履行职责

Guest Experience 宾客体验

• Network within one’s portfolio of accounts to build relationships with key decision makers and other relevant staff

在自己的客户组合中建立关系网，与关键决策者和其他相关人员建立关系

• Conduct client meetings as well as planning and coordinating site introduction tours and inspections

组织客户会议，规划和协调现场介绍和检查

• Handle and manage clients’ queries or issues

处理和管理客户的查询或问题

• Be proactive and responsible for the follow up of new sales leads to enhance guest experience

积极主动地跟进新的销售线索，提高客户体验

• Develop and maintain contact with business generators (MICE Planners; travel agents; etc.)

开发和维护与业务生成器的联系(MICE Planners; travel agents; etc.)

RESPONSIBLE BUSINESS 企业责任

• Ensure accurate and timely updating of an accurate record of all relevant activities in the provided Sales System (i.e. Delphi; Opera; etc.) for future reference and control purposes

确保所提供的销售系统中所有相关活动的准确记录(i.e. Delphi; Opera; etc.) 以供日后参考及管制之用

• Update Account and Contact profiles, attach Account plans, ensure ‘live’ information for action

更新账户和联系人资料，附加账户计划，确保行动的“实时”信息

• Develop awareness and reputation of the hotel and the brand in the local community

提高酒店和品牌在当地社区的知名度和声誉.

• Perform other duties as assigned.

完成分配的其他任务

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